Maison Saint Charles by Hotel RL

Overall we enjoyed our stay and would stay again if in the area. Negatives : phone didn't work in the room, hard to get towels and toilet paper from front desk ( asked for some in the room and they never came so I eventually had to go down to the front office and pick up toilet paper and then catch the cleaning lady on the cart to get towels), door to the bathroom didn't close all the way, and the shower leaked on the floor. Positives: beds were comfortable, room was outdated but clean, outside area including the pool is very nice, is located around a lot of food also a really great 24-hour spot just two blocks down.

Excellent locarion, loved the trams being right outside the door. They let me get parcels delivered with no problem .. I thought it was excellent :-)

Cute hotel, decently maintained. Great area, lots of decent restaurants in the vicinity. The service was just so lacking. Our first night we arrived late only to find two towels in the room (there were four of us, in a two queen bed room...four towels is pretty standard). A phone call to the front desk requesting two more and a blanket yielded a pleasant acknowledgement but I had to make a trip to the front desk where I was assured they would be brought. After another phone call, we finally received one blanket over an hour after our initial request. The next day, after returning to the room, we found only one towel in the room. Again, I called, called again, and had to go physically find someone and directly ask them to bring more towels. Overall a fairly insignificant thing, but when you just want to go to sleep, or get a shower, it's horribly inconsiderate to keep your paying guests waiting indefinitely for minor requests of essential items that should have been in the room to begin with.

The folks at the desk were friendly & helpful. Our room was clean & beds were comfortable, but paint was chipping in multiple places & there were holes roughly patched in a couple locations that weren’t covered by paint. On our first morning, housekeeping stopped & asked us if we need anything. We asked to trade in 3 shower towels but none ever came back. The safe was locked, so we requested to have it unlocked, but no one showed. Garbage(plastic pop holder rings) laid in the hall outside our room for 3 days until I picked it up? Our bath mat, soap, or face tissues were never replaced/refilled when used up. We had to physically go find a housekeeping cart to get them. Breakfast area is nice & servers were friendly! It was okay quality.

Good location to transit! The seafood restaurant next door is amazing! Nice place, small pool, friendly staff.