8/10 Very good
26 January 2025
Rude Front Desk Attendants
I’ll preface this by saying I’m not a picky person and even though we travel relatively frequently, I have never left a review, either positive or negative. This hotel was in a decent location and was relatively clean and comfortable. One thing I found strange was that our bathroom door had no way to completely close. It was a sliding door with a lock, but nowhere for the lock to go and it was lopsided, so that the top was flush with the wall, but the bottom was not. As a person who values privacy, this was a bit of an issue. I would not even be on here mentioning it however, if it were not for our check in experience. My daughter and I walked in, bags in hand and went to the front desk, where we were not acknowledged in any way by either of the two women working there. We went to the closest one, who was looking down (maybe working? I’m not sure), but even when I said hello, I got no response other than a cold stare. She finally asked if she could help me after I took my ID out. I highly suggest that someone train staff to be more welcoming and friendly… especially the front desk staff. In all the hotels I have ever stayed at this has never happened before. This girl was borderline rude and I was not happy. I didn’t get her name, but she was young and had red hair. The women at the desk upon checking out was very nice. We will be back in the area next year at around the same time of year and will choose a different hotel purely because of the rude behavior of the front des.
Richele
Richele, 1-night family trip
Verified Hotels.com guest review