Courtyard by Marriott Gatlinburg Downtown offers a great location, putting you within just a 10-minute walk of Gatlinburg Convention Center and SkyPark. After getting a workout at the 24-hour fitness center, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An indoor pool and a spa tub are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers say great things about the helpful staff and location.
Languages
English
At a glance
Hotel size
128 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 6:30 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Room service
Snack bar/deli
What to do
Tennis
Working away
Business center
Meeting room
Conference space (2000 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Facilities
Safe-deposit box at front desk
Rooftop garden
Garden
24-hour fitness center
An indoor pool
Spa tub
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Banquet hall
Firepit
Outdoor furniture
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Closed captioned TV
Portable shower seat
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Height-adjustable showerhead
Grab bar near toilet
Transfer shower
Lever door handles
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Alarm clock
Free crib/infant bed
Free rollaway/extra bed
Bed sheets provided
Freshen up
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Microwave
More
Housekeeping (on request)
In-room safe
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Optional extras
To-go breakfast is offered for an extra charge of approximately USD 6 to 20 per person
Policies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Courtyard Marriott Gatlinburg Hotel
Courtyard Marriott Gatlinburg
Courtyard Marriott Gatlinburg Downtown Hotel
Courtyard Marriott Gatlinburg Downtown
Courtyard by Marriott Gatlinburg
Courtyard by Marriott Gatlinburg Downtown Hotel
Courtyard by Marriott Gatlinburg Downtown Gatlinburg
Courtyard by Marriott Gatlinburg Downtown Hotel Gatlinburg
Frequently asked questions
Does Courtyard by Marriott Gatlinburg Downtown offer free cancellation for a full refund?
Yes, Courtyard by Marriott Gatlinburg Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Courtyard by Marriott Gatlinburg Downtown?
Yes, there's an indoor pool.
Are pets allowed at Courtyard by Marriott Gatlinburg Downtown?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Courtyard by Marriott Gatlinburg Downtown?
Yes, there's free self parking.
What are the check-in and check-out times at Courtyard by Marriott Gatlinburg Downtown?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Courtyard by Marriott Gatlinburg Downtown and nearby?
Practice your swing on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Courtyard by Marriott Gatlinburg Downtown also has a 24-hour fitness center and a garden.
Are there restaurants at or near Courtyard by Marriott Gatlinburg Downtown?
Yes, there's an onsite restaurant.
What's the area around Courtyard by Marriott Gatlinburg Downtown like?
Courtyard by Marriott Gatlinburg Downtown is a short 13-minute walk from Great Smoky Mountains National Park and 13 minutes' walk from Ripley's Aquarium of the Smokies. The local area is walkable and popular with nature enthusiasts.
Courtyard by Marriott Gatlinburg Downtown Reviews
Reviews
9,0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9,4/10
Cleanliness
9,2/10
Staff & service
8,8/10
Amenities
9,2/10
Property conditions & facilities
9,0/10
Eco-friendliness
Reviews
8/10 Very good
27 January 2025
Great Stay
Very Clean hotel, convenient to the convention center and downtown. Limited food for a courtyard, but friendly staff.
Reid
Reid, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 January 2025
Verified traveller
5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
19 January 2025
Gatlinburg Excursion
The accommodations and staff were exceptional! I am excited for my next stay at this property and other properties.
Anthony
Anthony, 1-night trip
Verified Hotels.com guest review
8/10 Very good
19 January 2025
Good location, terrible showers, the lobby is a lawless land of mayhem.
Verified traveller
2-night family trip
Verified Hotels.com guest review
8/10 Very good
06 January 2025
Great Hotel, Service could improve.
Hotel smelled amazing when you walked into the lobby. The Lobby was very inviting and clean.
The room was nice. I enjoyed the balcony and its location for the views.
My only issue was room service. We did not have a housekeeper come to our room by noon. My father was in the room all day. We did not have any clean towels for showering. I had seen Housekeeping in our hallway cleaning rooms late morning.
I went to the front desk to ask for Housekeeping to bring us clean towels. She seemed bothered by my asking. She told me Housekeeping was still cleaning rooms until 3pm and if they don't come to my room to let the desk know.
On my way back to my room, there as a Housekeeper on my floor. I asked her if she had any clean towls n her cart that I could have. I don’t believe she understood me or spoke. She just stared at me and pointed to room numbers on a clipboard. I pointed to my room. She got out her phone and dialed a number and placed it on speaker phone and handed me her phone. I thought this was weird.
I explained to the lady on the phone that I just wanted towels. She spike very little english. Not really sure what she said, and out of frustration I just said ok and walked away. It was later that evening someone knocked on our room door and gave us towels. I didn’t think it should have been such an ordeal to get towels to shower.
Vesta
Vesta, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
03 January 2025
Stephanie
Stephanie, 3-night trip
Verified Hotels.com guest review
6/10 Good
21 December 2024
Expensive for what they offer
Odd location. Near the Gatlinburg strip but it is a walk to everything. Hard if your mobility challenge. Trolley stop is across a busy street and only comes once an hour. It isn't really worth the price we paid. No breakfast. Overly expensive Starbucks on property. I was charged 2 more for a caramel macchiato than brick and mortar Starbucks down the street charged.
Mark
Mark, 5-night trip
Verified Hotels.com guest review
8/10 Very good
19 December 2024
Verified traveller
4-night trip
Verified Hotels.com guest review
6/10 Good
13 December 2024
Not the best
Stay was good but our fireplace would not work in our room. We asked for maintenance to look at it and they NEVER showed up. Then at checkout I asked for a discount on the room since when I booked it I was expecting the fireplace to work. I was told a manger would give me a call….AND no one did. You pay a lot for these rooms and in my opinion that is unacceptable and very poor customer service! Because of this I prob won’t stay again.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 November 2024
Great service
We were initially unsatisfied with our room. Confusion through the booking service. The staff went above and beyond to make us happy.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 November 2024
Amazing stay! Cleanest hotel around the Parkway and very convenient with wonderful staff
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 November 2024
David
David, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
04 November 2024
Kenneth
Kenneth, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 October 2024
Malcolm
Malcolm, 2-night trip
Verified Expedia guest review
6/10 Good
28 October 2024
Air conditioning unit in rooms are horribly loud. Bathrooms need to be updated. Room view was terrible. Looked out to the garbage and roof heating and cooling units.
Geniene
Geniene, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 October 2024
We really enjoyed our stay and would definitely stay here again!
Natasha
Natasha, 4-night trip
Verified Expedia guest review
8/10 Very good
27 October 2024
My husband and I enjoyed staying here. The only thing we would've changed is the bed wasnt that comfortable, and the pillows were really flat, oh and also the water pressure wasn't that good. All of the staff members that we met were all so nice, so all in all we would stay there again.
Rebeca
Rebeca, 2-night romance trip
Verified Expedia guest review
4/10 Fair
26 October 2024
Front desk staff not friendly at all. Took housekeeper until 6pm at night to come to our room and.we requested them at 9am. Talking to front desk she acted like I was a inconvenience more than anything. I won't be back!
Brutus
Brutus, 2-night trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Really great hotel and enjoyed watching the TN football game in the lobby and thankful for Starbucks coffee in the lobby.
Joy
Joy, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 October 2024
Lonnie
Lonnie, 1-night trip
Verified Hotels.com guest review
8/10 Very good
22 October 2024
Great location and room is comfortable. Close to the main area
Maheshwar
Verified Expedia guest review
6/10 Good
15 October 2024
Cody
Cody, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 October 2024
JOHNNY
JOHNNY, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 October 2024
N/A
Diane
Diane, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
13 October 2024
Gatlinburg
This is the only place we will stay in Gatlinburg because it is so nice! We love to get the corner rooms that have a nice balcony with a view of downtown and the mountains.