Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
What's nearby
Quinta Alegría Shopping Mall - 6 min walk
Quinta Avenida - 9 min walk
Mamitas Beach - 12 min walk
Playa del Carmen Main Beach - 13 min walk
Playa del Carmen Maritime Terminal - 3 min drive
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Cozumel Intl. Airport (CZM) - 12.6 miles/20.2 km
Airport shuttle (surcharge)
Restaurants
Don Sirloin - 2 min walk
La Ceiba de la 30 - 1 min walk
Vips - 2 min walk
Nativo - 1 min walk
Tortas Santa Fe - 2 min walk
About this property
HM Playa del Carmen
HM Playa del Carmen offers a great location, putting you within a 15-minute walk of Quinta Avenida and Mamitas Beach. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a poolside bar, a fitness center, and a snack bar/deli. Fellow travelers love the helpful staff and location.
Languages
English, German, Spanish
At a glance
Hotel size
91 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured onsite valet parking
Onsite parking limited
Transfers
Airport shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Poolside bar
Room service
Snack bar/deli
Traveling with children
Children stay free (see details)
What to do
Beach nearby
Horse riding nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Terrace
Fitness center
An outdoor pool
Accessibility
Upper floors accessible by stairs only
Tile flooring in room
Room amenities
Be entertained
50-cm plasma TV
Cable TV channels
Home comfort
Air conditioning and heating
Ceiling fan
Sleep well
Soundproofed rooms
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
Desk chair
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 300 for adults and MXN 150 for children
Airport shuttle service is offered for an extra charge
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Also known as
HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen
Frequently asked questions
Does HM Playa del Carmen offer free cancellation for a full refund?
Yes, HM Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at HM Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at HM Playa del Carmen?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at HM Playa del Carmen?
Yes, there's free valet parking. Parking spots may be limited.
Is airport shuttle service offered by HM Playa del Carmen?
Yes, an airport shuttle is available.
What are the check-in and check-out times at HM Playa del Carmen?
Check-in start time: 3 PM; Check-in end time: 11:00 AM. Check-out time is noon.
Is there an onsite casino at HM Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (10-min walk) is nearby.
What is there to do at HM Playa del Carmen and nearby?
Have fun during the warmer months with activities nearby such as horseback riding. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
Are there restaurants at or near HM Playa del Carmen?
Yes, there's an onsite restaurant.
What's the area around HM Playa del Carmen like?
HM Playa del Carmen is a short 9-minute walk from Quinta Avenida and 12 minutes' walk from Mamitas Beach. Travelers love the hotel's prime location.
HM Playa del Carmen Reviews
Reviews
9,0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9,2/10
Cleanliness
9,0/10
Staff & service
8,8/10
Amenities
9,0/10
Property conditions & facilities
9,0/10
Eco-friendliness
Reviews
8/10 Very good
24 December 2024
Dillon
Dillon, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
07 December 2024
AKSHAY
AKSHAY, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 October 2024
Jack
Jack, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 September 2024
Carlos
Carlos, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 September 2024
Excellent staff and clean. Perfect location to esplore the beach and town. Yiu can immerse in the community. Our group of six felt safe walking as early 4am and a night in town until 1am.
Karla Patricia Cordova de
Karla Patricia Cordova de, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
17 September 2024
El hotel está ubicado en un lugar privilegiado con la zona turística a dos cuadra, lejos del ruido de la zona de bares. Es un lugar limpio, el desayuno buffet muy rico, la piscina con temperatura ambiente perfecta para el calorcito de Playa. Las habitaciones son amplias y aunque la calidad de la ropa de cama puede mejorar, se encuentran muy limpias. La regadera deliciosa con mucha presion del agua y temperarura perfecta. Nos gustaría regresar pronto.
Alejandro
Alejandro, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
25 August 2024
Clean , quiet, close to 5a Ave. Close to bus station. Family friendly!
Monica
Monica, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 August 2024
Beautiful garden courtyard with pool and bar. Clean and spacious rooms that were quiet. The staff were very nice and accommodating. Price was reasonable and I would choose to stay here again when in Playa del Carmen.
Elizabeth
Elizabeth, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
04 August 2024
Sanat
Sanat, 5-night trip
Verified Hotels.com guest review
2/10 Poor
31 July 2024
Oksana
Oksana, 2-night trip
Verified Expedia guest review
8/10 Very good
25 July 2024
Excellent breakfast included! Nice offerings. Attentive staff!
Short walk to shopping mall 5th Avenand the beach.ue
Elinor
Elinor, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 July 2024
Ijeoma
Ijeoma, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 July 2024
Muy buen hotel las facilidades como piscina gym todo bien limpio los cuartos la comida buffet de desayuno todo excelente
Carlos
Carlos, 7-night trip
Verified Hotels.com guest review
8/10 Very good
04 July 2024
Marlon
Marlon, 3-night trip
Verified Expedia guest review
10/10 Exceptional
25 June 2024
El lugar es centrico. El personal es muy amable. Cerca de la quinta. Cerca de los parques de xcaret.
Alejandra
Alejandra, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
21 June 2024
Dayyoung
Dayyoung, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
06 June 2024
Very nice and simple hotel, really recommend room with balcony facing front of the hotel
Jovanni
Jovanni, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
29 May 2024
The pool and bar are great. Parking is fantastic large lots of room for any vehicle. The bolted is very conveniently located in the Downtown of Playa del Carmen. I’d return here it was great.
William
William, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 May 2024
Would definitely stay here again. Beautiful ambiance, great food, drinks and nice pool
Gabriela
Gabriela, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 May 2024
Great stay
The stay super exceeded my expectations. The hotel was beautiful and felt very intimate while also was very clean. The staff was all amzing and very pleasant. I loved the location was perfect being that it was approximately a 3 minute walk to 5th street. There was never any loud noise which was perfect for a great night sleep. I will definitely be coming back😊
Areli
Areli, 6-night family trip
Verified Hotels.com guest review
8/10 Very good
27 May 2024
Sergio
Sergio, 4-night trip
Verified Expedia guest review
10/10 Exceptional
21 May 2024
Mildred
Mildred, 3-night trip
Verified Expedia guest review
10/10 Exceptional
13 May 2024
Chris
Chris, 5-night family trip
Verified Hotels.com guest review
8/10 Very good
30 April 2024
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area.
The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair.
Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage.
Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
Angela
Angela, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 April 2024
Great facilities and services, especially towel service, parking and breakfast