4/10 Fair
18 December 2024
Meh at best. . .
Our stay got off to a pretty poor start and unfortunately did not improve much. When we arrived at check in time, no staff was available to check us in. All that was there was a phone number, which I called several times, that went straight to voicemail. I left a VM but no call back. After waiting about 45 minutes another frustrated guest knocked on the private residence door. Only at that point did Skip come out to “help” us check in (did he not hear 4 adults and one child right outside his door?). And he acted annoyed that we interrupted his lunch to check in. Very rude. As he showed us the property and our room, it was clear that the place has been neglected for quite some time. Our room was dark and dank and probably had not been cleaned after the last guests left. The worst was yet to come at about 3 am when the flock of aggressive roosters started blasting us from what sounded like right outside our room. Very little sleep to be had. Absolutely not worth the price. We’ve stayed at nicer hostels for $20/night. Needless to say I do not recommend Casa de Tortuga.
Brian
Brian, 2-night family trip
Verified Hotels.com guest review