Hyatt Regency Grand Reserve Puerto Rico

Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools

Overview of Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico

4.0 star property
4-star beachfront resort with golf course, near Coco Beach Golf and Country Club

8,0/10 Very good

909 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is R5 518
Price available on 2022/09/15
Map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Zarzal
  • El Yunque National Forest - 16 min drive
  • Carabali Rainforest Park - 19 min drive
  • Wyndham Rio Mar Casino - 21 min drive
  • Luquillo Beach - 20 min drive
  • El Conquistador Golf Course - 37 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 34 min drive
  • Vieques (VQS-Antonio Rivera Rodriguez) - 105 min drive
  • Airport shuttle (surcharge)

About this property

Hyatt Regency Grand Reserve Puerto Rico

4-star family-friendly resort in the heart of Zarzal
Take advantage of 36 holes of golf, a roundtrip airport shuttle, and a swim-up bar at Hyatt Regency Grand Reserve Puerto Rico. This resort is a great place to bask in the sun with a white sand beach, a beach bar, and sun loungers. Treat yourself to a massage, a body scrub, or a manicure/pedicure at Rainforest Spa, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants. The 24-hour gym offers yoga classes and aerobics classes; other things to do include snorkeling, beach volleyball, and scuba diving. Free in-room WiFi is available to all guests, along with a poolside bar and a grocery/convenience store.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a swim-up bar
  • Buffet breakfast (surcharge), tennis courts, and valet parking (surcharge)
  • 13 meeting rooms, luggage storage, and a 24-hour front desk
  • A reception hall, a porter/bellhop, and multilingual staff
  • Guest reviews speak highly of the quiet location
Room features
All guestrooms at Hyatt Regency Grand Reserve Puerto Rico feature thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with free toiletries and hair dryers
  • 50-inch Smart TVs with digital channels
  • Balconies or patios, LED light bulbs, and refrigerators

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 579 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 16.73 per night)
  • Onsite valet parking (USD 27.88 per night)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Boat tours nearby
  • Marina nearby

Working away

  • 13 meeting rooms
  • Conference space (40000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site

Facilities

  • 20 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 36 holes of golf
  • 3 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • LED light bulbs
  • Mobile key entry

Special features

Spa

Rainforest Spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Water's Edge - This restaurant serves breakfast and lunch.
Nori Asian Grill - This restaurant serves dinner only. Open daily.
Prime 787 - This restaurant serves dinner only. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 18.0 percent of room rate
  • Resort fee inclusions:
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room bottled water
    • In-room coffee
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 35 for adults and USD 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 96 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Airport shuttle service for children costs USD 96 (roundtrip)

Parking

  • Self parking costs USD 16.73 per night
  • Valet parking costs USD 27.88 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

Overall score and ratings

8,0

Very good

8,8/10

Cleanliness

8,4/10

Staff & service

7,9/10

Amenities

8,8/10

Property conditions & facilities

8,4/10

Eco-friendliness

10/10 Exceptional

Everything was amazing- exceeded expectations.
Emma, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Not High Service…AT ALL!
Arriving to Hyatt Regency Rio Grand from a smaller boutique hotel in OSJ with exceptional service…we expected the same ambiance. Sadly, the welcome was very low and dry. Complementary beverages were provided to both check-ins prior to us as we waited but not to us. There no real activities or calendar of events. The employees appeared personally preoccupied with cell phones moreso than enthused when customers approached them. The hibachi restaurant offered a grand experience from the host, waitress, and cook. Thereafter, it was just a place to stay, get in the pool, and walk on the beach. The resort is missing ALOT within the personnel and personality of what the property has potential to offer the customer. In addition, I had to call multiple times and await in sight in rain to be picked up for guest services to pick us up. When dropped to room on arrival bags we’re not taken to room and room was not shown. Just a drop off in front of building for room…you figure it out and lug your bags to your room. If this is Hyatt service I will never return!
twanda, 3-night trip
Verified Hotels.com guest review

8/10 Very good

OK Stay
Resort was very beautiful! However, the room pictures are not the same as what we got. Our room was supposed to have a nice tub in it as it was presented in the description and the pictures but were told that it was only for the premium rooms and also the AC was a bit load. Other than that the resort was beautiful and very clean with great music every night.
Rober, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The contact with nature and the beach were exelent
 sea shore
Madeleine, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Was a great time great atmosphere great service from workers. My only complain is i wish they had better food selections or I should say more options for food choices.
Delroy, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it
Lucas, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property. Helpful and pleasant staff.
Angela M De, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The resort is truly beautiful and staff was very pleasant. Food and restaurants were very expensive. The resort is fairly far away from things and transportation is limited and expensive.
Adelaide, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The staff was friendly & helpful. Beautiful property! We enjoyed our stay & would definitely return!
Nicole, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 5-night trip
Verified Expedia guest review