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Hotel Hacienda de Castilla

3.0 star property
Hotel with outdoor pool, near Ultramar Ferry Puerto Juárez

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Lobby
Interior
Exterior
Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk

Reviews

7.2 out of 10

Good

Popular amenities

  • Airport transfer
  • Bar
  • Parking available
  • Pet friendly
  • Pool
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe
  • Meeting room
Feel at home
  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping
The price is $32
includes taxes & fees
$24 per night
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
Cable/satellite channels
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive - 2.1 km
  • Plaza 28 - 4 min drive - 3.4 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.1 km
  • Plaza Las Americas - 5 min drive - 4.4 km
  • Cancun Mall - 5 min drive - 4.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Puente Puerto Juárez - ‬9 min walk
  • ‪Taqueria Bonampak - ‬7 min walk
  • ‪Donceles 28 - ‬11 min walk
  • ‪Fantasy - ‬7 min walk

About this property

Hotel Hacienda de Castilla

When you stay at Hotel Hacienda de Castilla, you'll be just a 5-minute drive from Ultramar Ferry Puerto Juárez and Plaza 28. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool, a bar/lounge, and a children's pool are other features. Fellow travelers like the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

Hotel size

  • 43 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests with dietary restrictions or food allergies should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (2 total, up to 44 lbs per pet)*
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Pool table

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle service is offered for an extra charge of MXN 1000 per room (one-way)
  • Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 100 per pet, per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla offer free cancellation for a full refund?
Yes, Hotel Hacienda de Castilla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Hacienda de Castilla?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Hacienda de Castilla?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night.
Is parking offered on site at Hotel Hacienda de Castilla?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Hotel Hacienda de Castilla?
Yes, an airport shuttle is available. The charge is MXN 1000 per room one-way.
What are the check-in and check-out times at Hotel Hacienda de Castilla?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at Hotel Hacienda de Castilla?
No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
What is there to do at Hotel Hacienda de Castilla and nearby?
Hotel Hacienda de Castilla has an outdoor pool.
Are there restaurants at or near Hotel Hacienda de Castilla?
Yes, La Hija de Villa offers Mexican cuisine.
What's the area around Hotel Hacienda de Castilla like?
Hotel Hacienda de Castilla is in Downtown Cancun, a short 4-minute walk from Séptimo Día Adventist Church and 13 minutes' walk from Mercado 23.

Reviews

7.2

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very Good

Karen, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I booked 6night I stayed 2night and I left it was horrible
Youcef, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nice place for family to stay
Jolene, 8-night trip
Verified Expedia guest review

8/10 Very Good

Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Frankie, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Daryl, 2-night romance trip
Verified Expedia guest review

2/10 Poor

You can hear through the wall of everyone.
jesus israel, 6-night trip
Verified Expedia guest review

8/10 Very Good

No elevator and no fridge on room. Very clean nice room and very clean.
Rafael, 5-night family trip
Verified CheapTickets guest review

10/10 Exceptional

This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Charlene, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Para mi y mi familia está excelente y excelente precio
IRMA, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Management was amazing! Place is lovely, just the neighborhood..
Emely, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Eduardo, 1-night trip
Verified Hotels.com guest review

6/10 Good

virat, 4-night trip
Verified Expedia guest review

8/10 Very Good

Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.
Verified Expedia guest review

8/10 Very Good

Esta bien
Manuel, 10-night business trip
Verified Orbitz guest review

4/10 Fair

Robert, 2-night trip
Verified Expedia guest review

2/10 Poor

Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Maria, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Augusto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!
Sean, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Maria, 6-night trip
Verified Expedia guest review

8/10 Very Good

It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com
francisco, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Zenon, 3-night trip
Verified Expedia guest review

6/10 Good

It's ok
Enrique, 3-night family trip
Verified Expedia guest review

2/10 Poor

I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.
Christina Marie, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Fabian, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

It was comfortable and clean. I enjoy staying there. Close to public transportation.
Edgar, 7-night trip
Verified Hotels.com guest review

General property information

Travelers Say
"All else was good. The pool area looks more beat than the picture you see so be careful about your expectations but friendly staff."
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM