2/10 Poor
27 November 2024
Mayhem, havoc & unprofessional hotel responsebb
Do not stay here.
In the early hours of the morning on the day of check-out (approximately 5:00 AM), a disruptive guest created a chaotic and unsafe environment for everyone staying at the hotel. This individual pounded on room doors, pulled the fire alarm without cause, and caused widespread panic among guests. The fire alarm incident necessitated a full inspection by the fire department, who checked each room to ensure safety.
Throughout this ordeal, the hotel failed to provide proper security or staff intervention. Guests, including myself, were left to handle the situation, which should never be our responsibility. Moreover, the front desk staff offered no apology, resolution, or effort to mitigate the experience. Instead, I encountered dismissive and unprofessional behavior when I raised my concerns.
This incident significantly impacted my stay. My friend and I had to work that morning and were relying on the hotel to provide a safe and restful environment, which was not delivered. Due to the disruption, I was late to work, resulting in lost commissions. Additionally, the hotel charged me a late checkout fee, despite the chaos earlier in the morning and the fact that the property was not fully booked the following night.
Absolutely disgusted by the front desk team for handling this the way they did - by doing absolutely nothing.
Quinn
Quinn, 1-night trip with friends
Verified Hotels.com guest review
