4/10 Fair
27 January 2025
Bad experience
Not great. Upon getting to our room we could hear a very yappy little dog in the room right across from us. I almost requested a change right away, but didn’t. Anyway, two hours later (6 pm) the front desk called to say that guest was complaining about OUR noise level. We had two young boys in the room, but they didn’t seem particularly loud—and it was 6 pm. I opened the door to see if the dog was barking and an older women was standing there glaring at me. I immediately called the front desk to ask for a room change. I was told the woman lived there! Anyway, on the way to the pool, the woman returned to the hallway and gave my husband the middle finger and called him an A-hole! In front of the kids! He had some choice words with her, as I was in the middle of packing our things. So, just a total hassle and the front desk staff alluded to this not being a one off situation. Later the kids and I went to the car to get something and this lady was walking her dog….she screamed out “you’re f-ing a-holes!” Really unbelievable stuff.
Both rooms were past their prime, with rips and stains in the upholstery. The floor of the second bathroom even appeared to have blood stains in the grout. The chlorine level in the pool was so high that the kids wanted to get out after a short time because their eyes were red and burning.
Finally, breakfast was ok, but the staff was very rude and blocked us with a rope at precisely 10:30 and refused to let us refill a drink.
Verified traveller
1-night family trip
Verified Hotels.com guest review
