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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor pools, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
In-room safe, blackout curtains, free WiFi, bed sheets
2 outdoor pools
Sun deck
In-room safe, blackout curtains, free WiFi, bed sheets

Reviews

6,6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Pool
    Pool
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Wedding services
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The price is R857
R1 066 total
includes taxes & fees
02 Dec - 03 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Two Bedroom Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Two Bedroom Suite

Highlights

Air conditioning
LCD TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Private bathroom
Cable channels
Mobile key entry
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Honeymoon Room

In-room safe, blackout curtains, free WiFi, bed sheets

Honeymoon Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

In-room safe, blackout curtains, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

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The price is R671
R848 total
includes taxes & fees
27 Nov - 28 Nov
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About the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Mamitas Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen offers a fantastic location, putting you just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

Hotel size

  • 156 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Contactless check-in available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking within 328 ft
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge

What to do

  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Jet skiing nearby
  • Snorkeling nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen offer free cancellation for a full refund?
Yes, Tukan Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Tukan Hotel Playa del Carmen?
Yes, there are 2 outdoor pools.
Are pets allowed at Tukan Hotel Playa del Carmen?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees.
Is parking offered on site at Tukan Hotel Playa del Carmen?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Tukan Hotel Playa del Carmen?
Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Tukan Hotel Playa del Carmen?
No, this resort doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.
What is there to do at Tukan Hotel Playa del Carmen and nearby?
Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a garden and access to a nearby health club.
Are there restaurants at or near Tukan Hotel Playa del Carmen?
Yes, there's an onsite restaurant, La Ceiba.
What's the area around Tukan Hotel Playa del Carmen like?
Tukan Hotel Playa del Carmen is in Downtown Playa del Carmen, a short 4-minute walk from Playa del Carmen Main Beach and 6 minutes' walk from Mamitas Beach.

Tukan Hotel Playa del Carmen Reviews

Reviews

6,6

Good

7,2/10

Cleanliness

7,0/10

Staff & service

6,6/10

Amenities

6,4/10

Property conditions & facilities

7,8/10

Eco-friendliness

Reviews

8/10 Very good

Very Good stay
in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Luis, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Economic
O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Edgar, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

cada estancia es aun mejor que la anterior
Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.
luis alfonso, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Había muchos insectos en la habitación
candelaria, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar
JUAN, 2-night romance trip
Verified Expedia guest review

6/10 Good

In General it was ok, water inside of the hotel it seems that is salty water.
Carlos, 3-night family trip
Verified Expedia guest review

6/10 Good

I didn't like that no microwave or fridge
Leiby, 2-night family trip
Verified Expedia guest review

8/10 Very good

Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Erick, 2-night family trip
Verified Expedia guest review

4/10 Fair

Abel, 3-night trip
Verified Expedia guest review

8/10 Very good

Stephen, 7-night family trip
Verified Hotels.com guest review

6/10 Good

juanita, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Martha, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Tania, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Ruth, 1-night trip
Verified Expedia guest review

2/10 Poor

The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Nikki, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I like being right by 5th avenue
Joanne Florence, 11-night trip
Verified Expedia guest review

8/10 Very good

Carmen, 4-night trip
Verified Expedia guest review

8/10 Very good

Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Rebecca, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Close to the 5ta Avenue
Martin, 4-night trip
Verified Expedia guest review

4/10 Fair

Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
Roydon, 9-night romance trip
Verified Expedia guest review

4/10 Fair

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Mireya, 3-night family trip
Verified Expedia guest review

4/10 Fair

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
WILBERTH, 5-night family trip
Verified Expedia guest review

8/10 Very good

5-night trip
Verified Hotels.com guest review

8/10 Very good

JOSE, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

James, 2-night trip
Verified Expedia guest review