2/10 Poor
18 January 2025
Very Unpleasant Stay due to Construction
This property is under full renovations. I was not made aware of this prior to confirming my reservation. My spouse is handicap, so I requested a handicap room. The renovations required us to walk down multiple long hallways, which was a horrible inconvenience for us as my husband had to take multiple breaks while trying to walk. All night we heard loud noises, banging, bumping, and sounds that interfered with our comfort. The following morning, we were woken up to construction being down all throughout the hotel, which was so loud and noisy that we could not sleep. We got up got dressed and went down for breakfast which was nicely set up. But all around us was construction materials temporary work stations set up, so once again, our experience trying to have breakfast in the lobby was again, unpleasant. When we got back to our room, we preceded to try and get more rest. 2 minutes later, we feel all kinds of vibrations in the floor and walls and loud bumping. I called down to the front desk and asked management can they have the workers to please stop banging so that we could try and get comfortable. As a result, we were unable to get comfortable, therefore we just packed our things and left that property. We are so unhappy with our stay and felt unsatisfied with our decision in choosing this property. Hopefully others will not have this same experience.
Verified traveller
1-night family trip
Verified Hotels.com guest review