The first night we found a cockroach in our room. I hadn't ever been to California and thought maybe it was kind of like how Florida has them everywhere and call them palomino bugs (spelling might be off, but you get the gist). Night 3 we found another and I went to the office to let them know. The young man stated that it is because the rooms face outside instead of having internal hallways and that he couldn't give me any money back since I booked with Expedia. He told me to follow up with them for money back. He did say that he could switch my room and that they reserve some emergency rooms for issues of this type, but knowing that he had said that it was because of them facing the outdoors, I assumed that it would happen in the new room and why uproot everyone and everything we had for that for 2 more nights.. He stated that he could go get me some bug spray, but I knew that the bug spray only matters if I see the bug and spray it and I feel I could be more efficient with stepping on it to kill it.
The young man told me that he was going to notify housekeeping for in the morning. Later that night my husband found 2 more cockroaches. Once home, I contacted Expedia and asked them for money back and when they contacted the hotel, the hotel said they had no record of this. I called the hotel later myself and the same man told me the same thing and gave me the manager's email but the manager won't answer me!!!