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Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention center, near Forum Beach

Choose dates to view prices

Photo gallery for Krystal Cancun

View from room
Outdoor pool, pool loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor wedding area
Poolside bar
Located on a pristine beach, Krystal Cancun offers a family-friendly haven with 4 restaurants serving Mexican cuisine. Enjoy shopping on site, soak up the sun at the pool or unwind with spa treatments like massages and body wraps.

Reviews

7.4 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is R4 022
R4 938 total
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • Spa
  • Free parking
  • Internet access
7.8 out of 10, Good, 1 595 reviews
The price is R4 028
R4 946 total
includes taxes & fees
25 Feb - 26 Feb
Emporio Cancun Optional All Inclusive

About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • La Isla Shopping Mall - 5 min drive
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 502 units
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Toys
  • Children's books

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 36

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 390 for adults and MXN 195 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?

Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Cancun?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun?

No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.

What is there to do at Krystal Cancun and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Krystal Cancun?

Yes, there are 4 onsite restaurants, featuring Mexican cuisine and poolside dining.

What's the area around Krystal Cancun like?

Krystal Cancun is located on the waterfront in Zona Hotelera, a short 3-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. Travelers say the area is walkable and good for shopping.

Krystal Cancun Reviews

Reviews

7,4

Good

7,6/10

Cleanliness

7,6/10

Staff & service

7,4/10

Amenities

7,2/10

Property conditions & facilities

7,8/10

Eco-friendliness

Reviews

4/10 Fair

Terrible service
Location is good , but people work they rude and they don’t care about it
Luiz, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Gloria, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A priceless experience
This place is magical, very special and truly fascinating. A jungle retreat with modern conveniences! I loved the food, and it was fresh, delicious and beautifully prepared. Sara came to my rescue when I was facing some personal issues. Dominque drove all the way to town to bring me my power cord I forgot. My experience was priceless. At mealtime although all the guests sat together ad we had the best conversations. Soon we all became best friends. I loved my experience and pan on returning soon. A priceless experience.
Mychal, 2-night trip
Verified Hotels.com guest review

6/10 Good

Abraham, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

gilberto, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Worth repeating
Friendly staff and quick service
Jorge, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great for kids, amazing beach, clean, walkable
We went to celebrate our son’s 7th birthday and he had a blast. It was very kid friendly and he loved the buffet, warm kids pool, great beach, and more. It was clean, staff was friendly and the ping pong, pool tables and activities kept us busy when it rained. The beach was absolutely beautiful, very fun for kids with crashing waves and soft sand. We were able to get loungers with no issues but finding shade was another story. I liked that the wrist bands doubled as room keys. Very convenient. The food was fresh and plentiful. We are at the buffet and two onsite restaurants and they were very accommodating with kids. The Mexican restaurant had a magician and it was SO GREAT! Highlight of our trip for sure. The only downside was that CoCo Bongos is VERY loud, all night long. Luckily you can get sleeping pills at the pharmacy next door. lol.
Jessica, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

dieter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

una belleza para cacacionar en familia, gente muy agrafable y atenta
luis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Miguel, 1-night trip
Verified Expedia guest review

8/10 Very good

Property was very nice and clean. Three minor issues are that breakfast items get restocked slow, we waited for bacon every morning. Also, the safe in our room wasn't working and the bathroom floor around the toilet was always wet as if it was leaking. Other than that it is very beautiful and staff was very nice and accomadating.
Ruth M Adorno, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great hospitality, location and staff. Can improve on the room air-conditioner.
Jeannette, 1-night trip
Verified Expedia guest review

8/10 Very good

Gladys, 4-night trip
Verified Expedia guest review

8/10 Very good

Great staff
James N, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great service
Mirlinda, 5-night trip
Verified Expedia guest review

6/10 Good

plata mendoza, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente Krystal Cancun
Javier, 1-night trip
Verified Expedia guest review

8/10 Very good

Andrea Shazel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente Krystal Cancun
Javier, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cristian, 5-night trip
Verified Expedia guest review

6/10 Good

La limpieza de las habitaciones deja mucho que desear
Fly with, 2-night trip
Verified Expedia guest review

8/10 Very good

Fernando, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Our stay was nice but the elevator took a long time. It was usually full and had long waits, other than that had a good time.
Adriana, 1-night romance trip
Verified Expedia guest review

6/10 Good

Property is old. Our sink was clogged beds are cheap and hard. But beach and pool ans location. Is amazing. Right next to all and pharmacy
Tahir, 1-night family trip
Verified Expedia guest review