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Hilton San Francisco Union Square

4.0 star property
Hotel with 2 bars/lounges, near Westfield San Francisco Centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton San Francisco Union Square

Exterior detail
Hiking
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge

Reviews

8,2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Self parking
  • Coffee shop/cafe
  • Business center
  • 73 meeting rooms
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is R2 386
R3 564 total
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Room, 3 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 3 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 5
  • 3 Double Beds

View all photos for View 1 Bed Junior Suite Mobility/Hearing Access Tub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

View 1 Bed Junior Suite Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline View Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Skyline View Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 1 Bed Mobility/Hearing Access Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite 1 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 5
  • 2 Queen Beds

View all photos for Skyline View - Corner King 1 Bedroom Suite

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Skyline View - Corner King 1 Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for View 2 Beds Mobility/Hearing Access Tub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

View 2 Beds Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for View 1 Bed Suite Mobility/Hearing Access Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

View 1 Bed Suite Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • Sleeps 3
  • 1 King Bed

View all photos for Corner 1 Bedroom Suite 2 Beds Tower 1

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Corner 1 Bedroom Suite 2 Beds Tower 1

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Pool View with Terrace - 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Pool View with Terrace - 1 King Bed

Highlights

Furnished patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite 2 Beds Mobility/Hearing Access Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite 2 Beds Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 King Bed 1 Bedroom Suite

37-inch flat-screen TV with satellite channels, TV

1 King Bed 1 Bedroom Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite with Parlor

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

2 Bedroom Suite with Parlor

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
2 bedrooms
Hair dryer
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe 2 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Balcony Skyline View - 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Balcony Skyline View - 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe 2 Beds Mobility/Hearing Access Tub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe 2 Beds Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Balcony Skyline View - 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Balcony Skyline View - 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (with Parlor)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (with Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • Sleeps 5
  • 1 King Bed

View all photos for View 1 Bed Mobility/Hearing Access Tub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

View 1 Bed Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bed Mobility/Hearing Access Roll-in Shower

37-inch flat-screen TV with satellite channels, TV

1 Bed Mobility/Hearing Access Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bed Mobility/Hearing Access Tub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

1 Bed Mobility/Hearing Access Tub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Corner King Junior Suite

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Corner King Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, View (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Floors 20-44)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, City View (Floors 20-44)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline View Room, 2 Double Beds (Floors 20-44)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Skyline View Room, 2 Double Beds (Floors 20-44)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Designer toiletries
Shower/tub combination
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Parc 55 San Francisco - A Hilton Hotel

Pet-friendly
Parking available
Internet access
Free WiFi
8.6 out of 10, Excellent, (1233)
The price is R1 986
R3 092 total
includes taxes & fees
06 Dec - 07 Dec
Parc 55 San Francisco - A Hilton Hotel
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About the area

Map
333 O'Farrell St., San Francisco, CA, 94102

What's nearby

  • Westfield San Francisco Centre - 5 min walk - 0.5 km
  • Moscone Convention Center - 14 min walk - 1.2 km
  • Ferry Building - 3 min drive - 2.6 km
  • Lombard Street - 4 min drive - 2.7 km
  • Pier 39 - 4 min drive - 3.7 km

Getting around

  • San Francisco Intl. Airport (SFO) - 19 min drive
  • Oakland Intl. Airport (OAK) - 26 min drive
  • San Carlos, CA (SQL) - 28 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 10 min drive
  • San Francisco Station - 23 min walk
  • Powell St & O'Farrell St Stop - 2 min walk
  • Powell St & Geary Blvd Stop - 4 min walk
  • Union Square & Market St Stop - 4 min walk

Restaurants

  • ‪Pinecrest Diner - ‬1 min walk
  • ‪Cityscape Bar and Restaurant - ‬3 min walk
  • ‪The Halal Guys - ‬1 min walk
  • ‪Cafe Mason - ‬1 min walk
  • ‪Hinodeya - ‬2 min walk

About this property

Hilton San Francisco Union Square

Hilton San Francisco Union Square puts you in a great location, within a 15-minute walk of Union Square and Moscone Convention Center. After visiting the 24-hour health club for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. Other features include an outdoor pool and a snack bar/deli. The helpful staff and location get good marks from fellow travelers. The property is just a short walk to public transportation: Powell St & O'Farrell St Stop is 2 minutes and Powell St & Geary Blvd Stop is 4 minutes.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Ukrainian, Vietnamese

At a glance

Hotel size

  • 1921 rooms
  • Arranged over 46 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 3 AM
  • Express check-out available
  • Late check-in subject to availability
  • Check-out time is 11:00 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • An adult age 18 or older must assume all liability for the booking
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 2 total, up to 75 lbs per pet)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • WiFi and wired internet access in rooms*

Parking

  • Covered onsite self parking (USD 74.10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Pool gate

What to do

  • Access to nearby health club

Working away

  • Business center
  • 73 meeting rooms
  • Computer station
  • Conference space (150293 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1964
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Visual fire alarm
  • Vibrating pillow alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling

Special features

Dining

Poached - Onsite restaurant.
Herb N' Kitchen - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Cityscape Sky Bar - This rooftop bar serves light fare only. Open daily.
The Lobby Bar - Onsite lobby lounge. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 41.20 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 12.95 per night (rates may vary)
  • Wired internet access is available in guestrooms for USD 12.95 per day (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 59.97 for adults and USD 34.98 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per stay

Parking

  • Covered self parking costs USD 74.10 per night with in/out privileges

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property offers WiFi in the lobby area only.

Also known as

Hilton Hotel San Francisco Union Square
Hilton San Francisco Union Square
San Francisco Union Square Hilton
Hilton Hotel San Francisco
Hilton San Francisco Union Square Hotel San Francisco
San Francisco Hilton
Hilton San Francisco Union Square Hotel
Hilton Francisco Union Square
Hilton San Francisco Union Square Hotel
Hilton San Francisco Union Square San Francisco
Hilton San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does Hilton San Francisco Union Square offer free cancellation for a full refund?
Yes, Hilton San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton San Francisco Union Square?
Yes, there's an outdoor pool.
Are pets allowed at Hilton San Francisco Union Square?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton San Francisco Union Square?
Yes. Self parking costs USD 74.10 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Hilton San Francisco Union Square?
Check-in start time: 3 PM; Check-in end time: 3 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at Hilton San Francisco Union Square?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.
What is there to do at Hilton San Francisco Union Square and nearby?
Hilton San Francisco Union Square has 2 bars and an outdoor pool, as well as a 24-hour health club and access to a nearby health club.
Are there restaurants at or near Hilton San Francisco Union Square?
Yes, Poached offers American cuisine.
What's the area around Hilton San Francisco Union Square like?
Hilton San Francisco Union Square is in Downtown San Francisco, a short 2-minute walk from Powell St & O'Farrell St Stop and 14 minutes' walk from Moscone Convention Center. Travelers say this hotel is in a good location.

Hilton San Francisco Union Square Reviews

Reviews

8,2

Very good

8,6/10

Cleanliness

8,6/10

Staff & service

8,0/10

Amenities

8,4/10

Property conditions & facilities

8,2/10

Eco-friendliness

Reviews

6/10 Good

Service and cleanliness need some work
The view from the room was excellent, however, the rooms are a little dated and could use a remodel. The ice machine on our floor didn't work and when I contacted the concierge about it, they advised me to go to another floor rather than offering to bring ice. I normally wouldn't mind this minor inconvenience at a lesser hotel, but the premium cost of staying here should include premium service. Also, the lobby floor near tower 1 elevator smelled like a garbage dump. I have stayed here several times and this most recent stay was the most disappointing. This is an excellent hotel for the most part but I expect a higher level of service and cleanliness at this price point.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Md Abeed H, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Hilton Service and fees is slipping...
Union Strike was extremely disrupting- replacement staff didnt seem yo know operations...check in was not accomodating...both lobby bar and club staff were extremly inexperienced...
Paul, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Edward, 3-night trip
Verified Hotels.com guest review

6/10 Good

They have a lot of protesters outside, making loud noises very unsafe
Jessie, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Protestor hot spot
Picketing- I completely understand the protesters have free speech but considering I was on a gift card by my boss I could hear the drumming and banging from my room on a high level. Waiting for my Uber to arrive and leave, I was accosted both times by the protesters getting in my face. Hotel tried to assist but was not enough- the protesters were even in the loading zone and not in the picket line. I was supposed to be relaxing...
Rhonda, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

The staff was protesting with sirens the whole time. The room was unsanitary because it hadn’t been cleaned. The hotel couldn’t have cared less about how terrible the experience was. They told me I could leave if I didn’t like it.
Jonathan, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Older hotel, declining, needs upgrades
Sejal, 2-night trip
Verified Hotels.com guest review

8/10 Very good

We came for my birthday and to see Wicked. The hotel was great, Except for the very obnoxious and loud protesters out front.
Alicia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Beatrice E, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patrick, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Hilton Union Square workers on strike
Showed up at the Hotel on Day 2 of a strike with a picket line at the entrance. The Hotel made no attempt to contact me with prior warning that, in order to stay at the hotel I would have to cross that picket line. If I had known in advance I would have supported the workers efforts for better conditions by switching to another hotel. Once inside the hotel I was informed there was no maid service and no room service. The bars shut at 10pm due to lack of staff. Hotel itself is fine but the lack or prior notice or offer of a refund or alternative is not what I would have expected. Staff did their best but not a good experience.
David, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nichole, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ghazanfar, 1-night trip
Verified Hotels.com guest review

6/10 Good

So so stay this time.
Had some issues with this stay at the hotel. First issue was workers on strike at the moment on 3 sides of the hotel. My room had a large scratch on the tv, closet door was kind of stuck and bathroom door didnt close all the way and lock. Bc of the strike food closed early 10pm too. I usually stay a couple times a yr to go to SF Giants game and have no issues. This one was a little rough.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Bianca, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Charges were confusing and felt we were over charged to what we were expecting. Check in was too long a wait & check out was also too long, as same queue for both.
Diane, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Broken bathroom handle was the only issue we had. Customer service was great as always!
Carry, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly front desk. Clean, comfortable bed. Easy check in check out
Ulysses, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I really liked that they checked in via text to see if I needed anything. I think that’s incredible.
Lauren, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

In purposely chose the 16th floor pool and patio rooms to guarantee no street noise and it was perfect. I was able to open the sliding door to enjoy the air while I did work in the room between conference sessions. It was not noisy and guests were respectful in the pool area. The hotel is renovated yet it still had some tasteful elements from the past, like the 🌴 palm trees in the swimming pool area. Great conference hotel, the conference food was great and location; however since it’s next to the tenderloin just be aware of your surroundings when you venture out. The cleaning staff were wonderful as well. One negative was the app’s help desk gave me wrong information about my $35 daily food credit… they said I didn’t have any but I actually did… found out only when I was checking out… quickly ran over to the cafe and got some food to use up the day’s credit but I missed out on 3 day’s worth. Lesson learned… talk to the registration staff in person.
Crystal, 3-night business trip
Verified Expedia guest review

8/10 Very good

Hotel was great. Watch out for homeless people in San Francisco.
Linh, 4-night family trip
Verified Expedia guest review

2/10 Poor

I've been to many different hotels of various levels, I rate this the worst so far. While it's clean and the check-in clerk was nice, no one really answers the phone, and when one finally did, they acted like a major bother, the thermostat is a pain in the butt to figure out before freezing or getting cooked, room service stopped before 8 after being told it goes well into 9pm, had to doordash but don't allow dashers upstairs so had to get dressed and go back downstairs, room door so heavy that it slipped from my hands and slammed on my head with the locking mechanisms pounding my head at a pretty fast rate when placing the eaten food container outside the door(could be a concussion) giving me a throbbing pain, bottom of the bathroom door knob to a sliding french door is loose, so the handle becomes undone, no shower cap, poor TV channels and the display setting is too bright but no way to control, parking structure was the most stressful thing ever. Stayed in various places in SF, too. My recommendation is to go elsewhere if at all possible. Haven't checked out yet, so hopefully that would be a better experience.
Hyo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Rohnda, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not very comfortable
The hotel was nice but room and beds were small. The room was not very comfortable. There were no towel racks and the shower would leak after the room next door turned off their shower? Parking was terrible and expensive. We could not find parking on the first few floors and our SUV could not go up to the higher floors so we had to valet park. Elevators were slow and limited.
3-night family trip
Verified Hotels.com guest review