"1. I choose Radisson because they have great options and preparation by real chefs. This time, however, despite the there being a card in the room offering room service, I was told the restaurant was not supporting it. I was advised that I could go to the restaurant but that it was fully booked, but I could get drinks. As there are not a lot of choices, and it was 2100 hrs, I opted to not eat until breakfast.
2. I was unable to sleep due to the persistent, and thick smell of smoke permeating through our room A/C. Being on the 23rd floor, it did not come from the 10th floor deck/restaurant. Perhaps the staff were taking smoke breaks near the A/C handlers? Unacceptable!
3. Knowing the parking situation was limited, I inquired about parking reservations. I received two replies that did not address my question, but rather were advertisements for me to upgrade. While not the case yet, I see hotels beginning to follow the "RyanAir" model, and offering rooms, but if you want additional amenities (towels, soap, lights, TV, etc.) there will likely be upgrade fees. Do not do this!
4. As an Expedia Platinum member, and the hotel advertised as "VIP Access", I am disappointed that a room upgrade was not available - but was offered as long as I paid. I understand these perks are based on availability and Expedia members likely fall short of Radisson members, however, Expedia should make better effort to reward members.
5. Thank you to the staff for accommodating my final bill!"
