The staff are on-hand via email. They informed us of bad weather conditions to keep us safe during our stay, and had provided a booklet of good places to buy groceries, where to eat etc.
The apartment is clean and presentable.
A well-stocked kitchen with all the utensils you need to cook. Warm beds, seating area, TV with Netflix for the evenings, hot shower.
Very good location in one of the main shopping areas but not overly noisy. Would recommend to others.