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Aurea Once Upon a House

4.0 star property
City-center apartment within walking distance of Rossio Square

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Aurea Once Upon a House

Front of property
Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
Staircase

Reviews

8,6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Separate bedrooms
  • Laundry facilities
  • Lounge area
  • Kitchenette
  • Refrigerator
Main amenities
  • 3 smoke-free apartments
  • Daily housekeeping
  • Airport shuttle
  • Air conditioning
  • Laundry service
  • Concierge services
  • Tour/ticket assistance
Feel at home
  • Free cribs/infant beds
  • Kitchenette
  • Separate bedroom
  • Separate sitting area
  • Daily housekeeping
  • Espresso maker

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Apartment, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Classic Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
Smart TV
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Trundle Beds OR 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Deluxe Apartment, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
Smart TV
  • 71 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Trundle Beds OR 2 Twin Beds and 4 Twin Trundle Beds

View all photos for Standard Apartment, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Standard Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
Smart TV
  • 51 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Trundle Beds OR 2 Twin Beds and 2 Twin Trundle Beds

Similar properties

Property entrance

Hotel Inn Rossio

Free WiFi
Air conditioning
Laundry facilities
24/7 front desk
8.0 out of 10, Very good, (687)
The price is R1 290
R1 519 total
includes taxes & fees
20 Dec - 21 Dec
Hotel Inn Rossio
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About the area

Map
Rua Aurea, 72, 2º andar, Lisbon, 1100-063

What's nearby

  • Commerce Square - 2 min walk - 0.2 km
  • Santa Justa Elevator - 4 min walk - 0.4 km
  • Rossio Square - 6 min walk - 0.6 km
  • Castle of São Jorge - 9 min walk - 0.8 km
  • Avenida da Liberdade - 11 min walk - 1.0 km

Getting around

  • Humberto Delgado Airport (LIS) - 25 min drive
  • Cascais (CAT) - 32 min drive
  • Rossio Station - 8 min walk
  • Cais do Sodré Station - 11 min walk
  • Santa Apolonia Station - 19 min walk
  • Rua da Conceição Stop (28E) - 1 min walk
  • Baixa-Chiado Station - 2 min walk
  • Rua da Conceição Stop (12E) - 2 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Pastelaria Néné - ‬1 min walk
  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬2 min walk
  • ‪Cotidiano - ‬1 min walk
  • ‪Cafetaria São Nicolau - ‬2 min walk
  • ‪Fábrica Coffee Roasters - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Aurea Once Upon a House

When you stay at Aurea Once Upon a House, you'll be in a fantastic location, just a 5-minute walk from Commerce Square and Santa Justa Elevator. Apartments feature bonuses like washing machines, refrigerators, and microwaves. The property is just a short walk to public transportation: Rua da Conceição Stop (28E) is steps away and Baixa-Chiado Station is 2 minutes.

Languages

English, French, Portuguese, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: 7:00 PM
  • Contactless check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests must contact the property for check-in information
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Free crib/infant bed
  • Highchair

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Espresso maker
  • Cookware/dishes/utensils
  • Electric kettle

Bedrooms

  • Premium bedding
  • Pillow top mattress
  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • Smart TV with cable service

Laundry

  • Washing machine
  • Dry cleaning/laundry service

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone

Location highlights

  • Near the boardwalk/promenade
  • Near a metro station
  • In the city center
  • In the historical district

Things to do

  • Private winery tours
  • Public winery tours
  • Designer stores on site
  • Shopping mall on site
  • Art gallery on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 3 rooms
  • Romance packages available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • Cleaning fee: EUR 60 per accommodation, per stay
  • Resort fee: EUR 4 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 30.00 per vehicle (roundtrip)
  • Housekeeping is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Hotel registry number: 61242/AL;61248/AL;61253/AL;61255/AL;61256/AL;61258/AL;61260/AL;61261/AL

Also known as

Aurea Once Upon House Apartment Lisbon
Aurea Once Upon House Apartment
Aurea Once Upon House Lisbon
Aurea Once Upon House
Aurea Once Upon a House Lisbon
Aurea Once Upon a House Apartment
Aurea Once Upon a House Apartment Lisbon

Frequently asked questions

Does Aurea Once Upon a House offer free cancellation for a full refund?
Yes, Aurea Once Upon a House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Aurea Once Upon a House?
Sorry, pets aren't allowed.
Is parking offered on site at Aurea Once Upon a House?
Sorry, there's no onsite parking at Aurea Once Upon a House.
Is airport shuttle service offered by Aurea Once Upon a House?
Yes, an airport shuttle is available. The charge is EUR 30.00 per vehicle roundtrip.
What are the check-in and check-out times at Aurea Once Upon a House?
Check-in start time: 4:00 PM; Check-in end time: 7:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Does Aurea Once Upon a House have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, an oven, and a refrigerator.
What's the area around Aurea Once Upon a House like?
Aurea Once Upon a House is in Lisbon Old Town, a short 1-minute walk from Rua da Conceição Stop (28E) and 6 minutes' walk from Rossio Square.

Aurea Once Upon a House Reviews

Reviews

8,6

Excellent

9,2/10

Cleanliness

7,8/10

Staff & service

8,8/10

Amenities

9,2/10

Property conditions & facilities

Reviews

10/10 Exceptional

We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.
SHIMONSISO, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Cleanliness of the apartment is beyond my expectation. So much happy as near / walking distance in many shops and center of attraction. 101 percent love the place. Defo we will come back again in near future.
7-night family trip
Verified Ebookers guest review

8/10 Very good

The apartment was nice. It was hard to reach someone to be able to get in. There isn’t a reception area so everything is done via phone. It makes it hard to get in and ask for help or any questions you might have. There also was a hole in the ceiling in one of the bathrooms like they were doing construction. Overall nice place to stay.
T.G, 1-night family trip
Verified Expedia guest review

2/10 Poor

Terrible customer service - no one there to receive you, help, and then the door codes don’t work and leave us locked out for an hour while they try to remotely fix
1-night family trip
Verified CheapTickets guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Charming apartment
What a cute apartment! The high ceilings made it feel so light and airy! Great location!
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Terrible check in - Even worse customer service
Worst check in ever. No communication before arrival, that there was no one to check us in. We were to get a code to enter form the street and then the apt. I had to call the number then wait for someone else to contact me. They did by text! asking who I was....... No phone call, not even a follow up text to see had we got in ok. Had to wait half an hour, with 3 small kids after a long journey. No info (where were the beds hidden etc) Like we were more of a nuisance than customer the business needs to survive. Would never book with this company again, which is a pity as the apt was nice (altho the very low roof angles cause a few bumped heads.) This company seriously needs to review its customer service / check in and carry out some badly needed employee training
John, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best stay in Lisbon
This hotel is amazing. A great location with very nice amenities to enjoy your time in Lisbon in the heart of city center. The check in and check out process is through text (WhatsApp) but it is very convenient./. You will get sent the door code and street door code. Then just enter and enjoy the room. Check out is just as easy, just leave the 2 Euro per person on the counter for city tax and you are off.
Christopher, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Apartment is located in the heart of Lisbon 3 blocks away from the main square and all of the tourist attractions. Amazing amazing location!!! Very clean, kitchen fully equipped , remodeled , very comfortable beds, clean towels provided very day. has everything you need. Cleaning staff is cleaning very day, espresso is provided by the property. Down side - there was no point of contact present on site. The only way to contact a representative in via phone. Reply wasn’t so fast. We didn’t have any issues but we had no one to consult with. Over all- very recommended , amazing location , very clean. Suitable for family’s
Michele, 5-night family trip
Verified Expedia guest review

6/10 Good

Could have been perfect but cleaning hadn't been started when we arrived at check in time. While the host started apologetic we were not advised that the room was not ready and as a result lost out on our only afternoon in Lisbon as the cleaner then stayed for nearly 2.5 hours movng around trying to get it ready. For most this may not be a bit deal but we had a baby who should have been napping that time and couldn't so we were unable to go out later as baby had to go to bed early to make up for no nap. As I say may not be a big deal for most (and the cleaner was friendly although spoke zero English so was impossible to communicate) We were told via our host that the room should be finished by about 4.15 so we came back for then (having popped out to make room for her after initial half hour) but we arrived back and she was not at all finished and didn't leave for over another hour plus. After a day of travelling with two young kids this was really really frustrating. I complained politely to the owner via WhatsApp but he then decided not to reply to acknowledge or apologise so I feel I have no choice but to leave this review. Such a shame as otherwise it would have been perfect. Beautiful room and really great location/value. However our memory will be the cleaning with zero privacy and two small very tired kids. There is also no facility to drop luggage early at this place which was why we decided to travel to Lisbon only in time for check in at 3 and in end lost whole day
1-night family trip
Verified Expedia guest review

10/10 Exceptional

May, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Parfait
Très bien situé Literie de qualité État propre
Aurelie, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Muito abaixo do esperado
Muito abaixo do esperado. A decepção ja começou no check in. Ninguém pra receber, também não nos informaram os códigos de acesso ao prédio e apartamento. Depois de 1 hora a espera entramos no quarto que estava sem ar condicionado e sem agua quente.
Jose Hermano, 8-night romance trip
Verified Hotels.com guest review

8/10 Very good

A localização e o apartamento são excelentes. Destaco 03 pontos negativos que merecem melhor atenção. O primeiro é a falta de local para guardar as malas no estabelecimento. Chegamos cansados de um voo noturno e tivemos que depositar nossas bagagens em um estabelecimento pago e longe do apartamento, ou seja, saímos cansados arrastando um monte de malas pelas ruas de Lisboa, o que não é razoável. Acho que no prédio é possível encontrar um local para depositar as malas. O segundo é que o check in as 4 da tarde é muito tarde. E o terceiro é que existem 02 empresas diversas que administram os apartamentos nesse prédio e na recepção sempre se encontra um funcionário da outra administradora que faz questão de ser rude porque você locou o espaço do concorrente, o que não é razoável, ou as administradoras dividem o custo de um funcionário para auxiliar todos os hospedes ou é melhor que não fique ninguém ali na recepção porque para mim foi constrangedor.
Amanda, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Établissement très bien situé, calme, avec de très belles prestations.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Emplacement idéal appartement magnifique
Emplacement au top pour visiter Lisbonne ou faire du shopping, appartement très spacieux et très propre, idéal pour une famille. Parking surveillé à proximité avec possibilité de négocier le tarif. Nous avons payé 75 pour 48H. Le propriétaire est très facilement joignable par téléphone. Accès à l’appartement très facile avec les codes communique par sms. Je recommande vivement.
DORA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

완전 추천드려요!!
소파와 침대소재가 벨로아라서 조금 찝찝할까봐 고민했어요~ 점수도 조금 낮고... 근데 너무 이뻐서 예약했는데... 청소상태도 너무 좋구 전체 인테리어와 식기들도 다 너무 이뻐서 사진을 찍으면 엄청 이쁘게 나와요^^ 주변에 유명한곳이 많아서 걸어서 돌아 다니기도 너무 좋았습니다!! 지하철도 완전 가깝구요^^
jinkyoung, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fantartico
Excelente localización, decoración y ambientación de los apartamentos, todo precioso y muy recomendable
Gilda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

David, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Super ausgestattetes Appartement, zentral gelegen, alle Verkehrsanbindungen zu Fuß in ein paar Minuten erreichbar. Jederzeit wieder.
5-night trip
Verified Ebookers guest review

10/10 Exceptional

Appartamento centralissimo. Ristrutturato ed ammobiliato con gusto e con tutti i comfort. Vista sui tetti della città e sulla cattedrale e pulitissimo. Leggermente articolato il check in perché il b&b non è presidiato quindi abbiamo dovuto chiamare il gestore al telefono (parlando ovviamente in inglese) che dopo una quarantina di minuti ci ha inviato un sms con tutti i codici di accesso (siamo comunque arrivati di mattina parecchio prima dell'orario consueto). Unico piccolo contrattempo l'appartamento non è provvisto di posate ma è a disposizione tutto il necessario per la colazione compresa la macchina del caffè Nespresso e le cialde. Assolutamente consigliato
2-night trip
Verified Expedia guest review

10/10 Exceptional

Maravilhoso
Lugar muito bom de qualidade. Localização maravilhosa. Adorei.
Vera, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente
Viagem em família com tranquilidade. Muito confortável e limpo. Próximo a Praça do Comércio e outras atrações. Com muitas opções de transporte público nas proximidades. Recomendo.
Selmo Luiz, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

立地と景色が良かったです。
アパートだったので、チェックイン方法が分からずに問い合わせしていましたが、返事が来たのがぎりぎりだったのが不安でした。結果的には、当日にキーコードもらえたので良かったですが、現地でメールを受け取れる物が無いとアウトでしたね。このアパートは入り口は一つですが、複数の経営があって、最初入った時に受付テーブルのようなところに人がいたので、予約表を見せたのですが、予約は無いと言われました。宿からのメールを見て経営が違っている事に気がつきました。 色々と戸惑うことがあったのですが、部屋は良かったです。何よりも景色が良い。5階リビングと6階ベッドルームのメゾネットでしたが、6階からはアルファマの方が良く見えました。 部屋の使い勝手としては色々と使いにくいところはありました。 ・クローゼットが基本的に無い（布団ボックスになっている） ・物を置くところや引き出しなどが何も無い（結果的にダイニングテーブルに色々置くしかない） ・リビングに洗面所が無い。（シャワールームはあるが鏡が無い、上にもシャワールームあり） 設備面で良かったところ ・インテリアもおしゃれで綺麗でス。窓サッシも最新の物で締めると静かでした。 ・カプセル式のエスプレッソマシンとポッドのコーヒーがありがたかった。 ・毎日ルームクリーニングがあり、食器からベッドメイクまできれいになっていた。 ・バイシャシアード駅まで本当に近くて便利。アルファマ方面も近道でいける。 ・WiFiのパスワードもメールで連絡を頂きました。メール無いとだめですね。 結果としては初めてのアパートで色々と不便なところもあったのですが、結果としてはロケーションや景色、部屋の綺麗さななど良かったと思います。
Hisaya, 3-night family trip
Verified Hotels.com guest review