Skip to main content

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

5.0 star property
Adults-only hotel with spa, near Playa del Carmen Main Beach

Choose dates to view prices

Nestled close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa offers a tranquil oasis with a rooftop terrace, poolside bar, and outdoor pool. Savor the flavors at one of three on-site restaurants or unwind with yoga classes at the gym. Guests rave about the dining options and central location.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • 2 hot tubs
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Beach towels

Feel at home (6)

  • Microwave
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is R2 525
R3 284 total
includes taxes & fees
25 May - 26 May

Why we love this property

Work and play paradise
Located in the city centre, this hotel offers meeting rooms and a business centre. After work, guests can enjoy the spa, hot tubs, and poolside bar.
Flavour for every palate
Culinary explorers find 3 restaurants and 2 bars at this hotel. Buffet breakfast, vegetarian options, and private dining create memorable moments.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

9,0 out of 10
Wonderful
(123 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Master Suite

9,6 out of 10
Exceptional
(12 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Junior Suite, 1 King Bed

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8,2 out of 10
Very good
(25 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • Free WiFi

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 137 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Junior Suite, Partial Ocean View

Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

9,4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Junior Suite, City View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Junior Suite, Work & Play

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors through sheer curtains.

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Grand Master Suite

10,0 out of 10
Exceptional
(2 reviews)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • Free WiFi

View all photos for Elite Junior Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Elite Junior Suite

10,0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • Free WiFi

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Downtown Playa del Carmen
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 3 103 reviews
The price is R2 959
R3 636 total
includes taxes & fees
26 May - 27 May
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Central Square - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. The pool and helpful staff get great marks from fellow travelers.

All-inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Land activities

Fitness facilities

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free covered on-site self-parking
    • Free covered on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • Snack bar/deli
  • Water dispenser

What to do

  • Yoga classes
  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Cave exploring nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser

Accessibility

  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Front entrance ramp
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Champagne service
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.39 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Renovations and closures

The property will be renovating from May 4 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's free self and valet parking.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.

What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?

Have fun with nearby activities like skydiving and ziplining. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.

Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there are 3 onsite restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travelers say the local area is good for shopping and very central.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8,8

Excellent

9,4

Cleanliness

8,6

Amenities

8,8

Staff & service

9,0

Property conditions & facilities

Guest review summary

What guests liked

  • The beach is within a short walking distance from the property, offering a convenient and beautiful location for guests. (53 reviews)
  • Breakfast was consistently described as delicious, great, excellent, and superb with a good variety of options. (43 reviews)
  • The spa offered wonderful massages, hydrotherapy, and relaxing experiences. (38 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Location
Restaurant
Beach
Drinks
Rooftops
Bar
Breakfast

Reviews

Verified

10/10 Exceptional

Amenities and location
Ana Maria, 7-night trip
Verified

10/10 Exceptional

Outstanding service and friendly staff.
Michael, 7-night trip
Verified

10/10 Exceptional

Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again.
Alyssa, 8-night trip
Verified

8/10 Very good

Location, Clean room, nice staff
Mohsen, 7-night trip
Verified

10/10 Exceptional

Clean, beautiful suite. Friendly staff. GREAT location. Good food.
Patio view
Birthday room service
Bradley, 4-night trip
Verified

10/10 Exceptional

Great staff, great breakfast!
Vanessa, 6-night trip
Verified

10/10 Exceptional

Spotless facility. All the staff were outstanding. It was nice having three resorts to go to for the beach, pools and food. The food, drinks and service at the Reef 28 roof top were excellent!
Linda, 7-night trip
Verified

6/10 Good

Rooms were clean , staff very friendly, good location and close to the beach
Harold, 6-night trip
Verified

10/10 Exceptional

great service and the food is delicious.
xueyi, 4-night trip
Verified

10/10 Exceptional

Clean resort, all staff was amazing, I can’t wait to go back!!
Selena, 4-night trip
Verified

10/10 Exceptional

The room was very clean. The fall inclusive was great with really good service. The location was central to Play del Carmen. Everything was amazing.
Nicholas, 17-night trip
Verified

10/10 Exceptional

CLEAN ROOM, AMAZING STAFF! It is close to everything. My only small complaint is the pool and how it stays cold, but everything else is amazing. I will be coming back!
Taylor, 4-night trip
Verified

10/10 Exceptional

Clean room, great food, staff very nice
VERONICA, 4-night trip
Verified

10/10 Exceptional

Very clean and accommodating
Jonathan, 7-night trip
Verified

10/10 Exceptional

Location, high quality + great service makes for a perfect adults only stay!
Joshua, 4-night trip
Verified

8/10 Very good

Room: clean, very spacious, comfy beds, great shower Staff: Friendly, helpful Amenities: Great Location: Close to beach & other activities Food: Probably the best food I've ever eaten, fantastic. Only complaint to make it not 5 stars was the fact that there was a bar right next door & since the patio has a glass door, Bad bunny was blaring into our room all night.
Jessica, 4-night trip
Verified

10/10 Exceptional

The room was very spacious and very clean. The staff was incredibly kind and respectful. The only thing that bothered us was the early closure of all bars, especially since it was adults only.
Vicki, 21-night trip
Verified

10/10 Exceptional

Our room was amazing, clean and well equipped including jet tub. Rooftop staff were fantastic especially Freddie! Very happy with all meals, location, and the hotel itself. Highly recommend!
Curtis, 4-night trip
Verified

10/10 Exceptional

Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
Diego, 4-night trip
Verified

10/10 Exceptional

Me and my girlfriend had a wonderful time all the workers made our stay very enjoyable and the place was very neat and clean
Oluwadara, 5-night trip
Verified

8/10 Very good

Staff was great. We stayed 4 nights. Room was not cleaned daily. Towel service was excellent.
zinaida, 4-night trip
Verified

10/10 Exceptional

Excellent stay celebrated two birthdays the staff went above and beyond for us will be returning in March 26
Tiffany, 4-night trip
Verified

8/10 Very good

Overall a nice place, the spa hydrotherapy was nice with all the standard features of a 5 star hotel. The food was not the best but definitely not the worst which is why the 4 star rating but the highlight of the stay was whoever was cleaning my room 3406 did an Amazing job, even comparable to a four seasons stay of service and cleaning which was mind blowing to me, from folded clothes to braided cables and much more she truly did an amazing job. Overall a great place to stay and would come back!
Jaden, 3-night trip
Verified

10/10 Exceptional

The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
Katlin Marie, 4-night trip
Verified

10/10 Exceptional

Really nice for the price and location
Vanessa, 4-night trip