Skip to main content.
All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Ocean Riviera Paradise All Inclusive

4,5-star4,5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Crta. Federal Cancún Chetumal, km 296, Manzana 020, Lote 007-1 Xcalacoco, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront property with free water park, near Grand Coral Golf Riviera Maya
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • This place is a communication nightmare. Checking in took 3 hours. Basically if you’re…Feb 14, 2021
  • There was nothing luxurious about this resort and the staff.... I would highly recommend…Jan 1, 2021

Ocean Riviera Paradise All Inclusive

from ZAR 3,149
  • Eden Junior Suite Garden view
  • Eden Junior Suite with Jacuzzi
  • Eden Junior Suite Swim Up
  • Eden Junior Suite Rooftop
  • Eden Master Suite
  • Eden Master Suite Rooftop
  • Daisy Junior Suite Garden View
  • PRIVILEGE MASTER SUITE SWIM UP
  • Daisy Junior Suite Pool View
  • Eden Junior Suite Pool View
  • Eden Junior Suite Ocean View
  • Privilege Junior Suite Garden View
  • Privilege Junior Suite Pool View
  • PRIVILEGE JUNIOR SUITE SWIM UP
  • Privilege Junior Suite Rooftop
  • Junior Suite Daisy NRF
  • Junior Suite Eden NRF
  • Junior Suite Privilege NRF
  • Junior Suite Standard
  • Junior Suite Standard NRF

What’s around Ocean Riviera Paradise All Inclusive

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Punta Esmeralda Beach - 3.1 mi / 4.9 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Quinta Avenida - 4.2 mi / 6.8 km
  • Mamitas Beach Club - 5.2 mi / 8.4 km
  • Playa del Carmen Main Beach - 5.3 mi / 8.5 km
  • Grand Coral Golf Riviera Maya - 2.1 mi / 3.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Key facts

Size

  • 974 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Casino
  • Nightclub
  • Free water park access
  • Swim-up bar
  • Tennis on site
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Sofa bed
  • Sofa bed size king
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Ocean Riviera Paradise All Inclusive’s small print

Also known as

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ocean Riviera Paradise All Inclusive

  • Does Ocean Riviera Paradise All Inclusive offer free cancellation for a full refund?
    Yes, Ocean Riviera Paradise All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Ocean Riviera Paradise All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Ocean Riviera Paradise All Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Ocean Riviera Paradise All Inclusive?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Ocean Riviera Paradise All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Ocean Riviera Paradise All Inclusive?
    You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Ocean Riviera Paradise All Inclusive?
    Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Coco's Cabanas (8-min walk), Fonda Argentina (3 mi), and La Vagabunda (3 mi).
  • Is there an onsite casino at Ocean Riviera Paradise All Inclusive?
    Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.
  • What is there to do at Ocean Riviera Paradise All Inclusive and nearby?
    Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes basketball, bowling, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Ocean Riviera Paradise All Inclusive also has 3 poolside bars, 10 bars, and a casino, as well as a nightclub, a fitness center, and spa services.

Recent reviews

Good 7,8 From 844 reviews

Poor 2,0
Choose another place
I don’t think I’ve ever stayed in a hotel that was more disappointing. We really thought from the service to the food everything was terrible 😣
Bradley, us2 night trip
Very good 8,0
Staff was helpful but didn't always have all of the information. This was during covid so I believe there just wasn't enough staff on hand. Our "butler" Antonio was very nice and helpful, finding us throughout the trip and messaging with us on what's app. He did a great job getting us reservations, we were a large party so he had to work a little magic. Privilege is definitely worth the extra cost as we never had to wait for food and could always have top shelf liquor. The hours are strange as the pools close at 6 and the outside lights are shut down at midnight but if you have privilege you can still hangout in your swim up pool. Food was disappointing, not enough late night food and most fish or meat was overcooked.
us4 night family trip
Very good 8,0
El hotel está bien el servicio de los empleados no es tan Bueno no son nada amables y para todo hay que hacer fila para las bebidas en albercas no hay meseros hay que ir a pedir las bebidas en eso se pierde mucho tiempo, en el bufete también dura muchísimo para venir a atenderte un mesero tienes que estarles hablando aunque no estaba lleno, eso si es desesperante.la verdad muy Caro para el servicio, los alimentos bien casi en todos los restaurantes la carne del Stark House no muy buena demasiada gente y tardan mucho
claudia, us5 night family trip
Very good 8,0
There was a lot to love about the resort but sadly COVID prevented some items. We found it difficult to get help making reservations or getting information we needed. I'm sure staffing was lowered due to COVID. The bartenders were amazing and the housekeeping was so sweet. Room service was very slow and we only received a bucket of ice once during our entire trip even though we ordered it every day. Overall it was an amazing trip with just a few issues but nothing that would prevent me from staying at this resort. I would say COVID was the reason we experienced any negative aspects.
Nicholas, us7 night romance trip
Poor 2,0
For anyone planning a vacation to Cancun avoid this resort at all cost. While the hotel staff (i.e. cleaners, bartenders, waiters, etc.) are giving their best effort it only goes so far. The management staff is unapologetically rude, the food (when available) is of low quality, the rooms are in need of heavy maintenance and proper cleaning. I have never wanted to leave a vacation early but this experience is easily the worst vacation I have ever had.
Julianna M, us4 night family trip
Exceptional 10,0
Enjoyed our stay - even with COVID protocol- felt safe and appreciated staff efforts to protect the public.
seth, us4 night romance trip
Fair 4,0
The room was poorly taken care of. Many of the restaurants were booked out within 1 to 2 hours of the reservation time. Some restaurants were only opened on select days. On the first day, and employee stole a phone and it was reported to the hotel and they did nothing to find out who the employee was. Upon arrival we were told to pay six US dollars and a check out the lady stated it was seven US dollars. The meals that were provided were extremely small and the drinks did not contain much alcohol even after we requested more or extra.
us5 night romance trip
Very good 8,0
The grounds were beautiful, but the food was subpar for a “5-star resort” and the solicitation was insane. You could not relax without someone bothering your every minute for an excursion or massage. Additionally, on our last night we contracted a PARASITE and spent the next five days extremely ill and unable to move from bed.
us7 night romance trip
Very good 8,0
I enjoyed my stay here 2 years ago that I came back. Unfortunately, there was a hurricane the week before so during my 2nd stay here the property wasn’t at its best. They were doing some recovery and cleaning. Totally outta their control tho. Also, since my stay is during covid, it is important to note that the resort made a lot of efforts for safety. Although I must say, the buffet needs better system. Too many guest all at once. Not enough worker on food stations. Long lines in a small buffet area ruins the whole safe distancing. Aside from that, def try the Italian restaurant. Def lovely dinner!
Luna215, us3 night family trip
Very good 8,0
It was just OK
We arrived right after tropical storm Zeta so much of the outside was inaccessible. The beach portion and beach front pool was closed and not in the best condition understandable due to the storm but bummed about it anyway.We only had access to two pools and that was the family and adults only pool. We were limited to 3 restaurants but was fine with the food and drink options. Only thing i wish they would do is do a better job of cleaning the washrooms. Alot of staining on the grouts due to the humidity of course but there are products to help with that. and there was some type of grime on the hair dryer. Staff was completely courteous and friendly. They do try and sell you the upgraded "version" of the resort upon arrival which is basically top shelf liquor package for the all inclusive and a personal driver for the resort but everything is within walking distance. Rooms are beautiful and comfortable and entertainment is minimum due to covid but beautiful area non the less.
us4 night family trip

Ocean Riviera Paradise All Inclusive