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All properties in Playa del Carmen, Quintana Roo, Mexico
All inclusive

BlueBay Grand Esmeralda All Inclusive

All-inclusive beachfront property with spa, near Tres Rios Ecopark

  • Free buffet breakfast and free WiFi in lobby
From
ZAR 2,204

Property renovations and closures

  • We're sorry, properties in this area are unavailable for the dates you selected.

Image gallery

  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
Pool. Image 1 of 57.
1 / 57Pool
7,0.Good.
  • Dont understand how they say they can be a 5 star ive seen better beaches and tennis…

    Mar 1, 2021

  • Amazing staff, but I had no hot water for five days and my jacuzzi was broken. No refund…

    Jan 23, 2021

See all 267 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 979 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • Tres Rios Ecopark - 17 min walk
  • El Camaleon Mayakoba Golf Course - 44 min walk
  • Maroma Beach - 5.2 mi / 8.4 km
  • Grand Coral Golf Riviera Maya - 5.2 mi / 8.3 km
  • Quinta Avenida - 7 mi / 11.2 km
We're sorry, properties in this area are unavailable for the dates you selected.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, Garden View
  • Suite, 1 King Bed, Jetted Tub (Emerald)
  • Suite, Pool Access, Garden View (Emerald)
  • Deluxe Room, Partial Ocean View
  • Deluxe Room, Ocean View

Location

  • On the beach
  • Tres Rios Ecopark - 17 min walk
  • El Camaleon Mayakoba Golf Course - 44 min walk

What’s around

Landmarks

  • On the beach
  • Tres Rios Ecopark - 17 min walk
  • El Camaleon Mayakoba Golf Course - 44 min walk
  • Maroma Beach - 5.2 mi / 8.4 km
  • Grand Coral Golf Riviera Maya - 5.2 mi / 8.3 km
  • Quinta Avenida - 7 mi / 11.2 km
  • Mamitas Beach Club - 8 mi / 12.8 km
  • Playa del Carmen Main Beach - 8 mi / 12.9 km
  • Punta Esmeralda Beach - 6.7 mi / 10.8 km
  • Plaza Las Americas - 7.7 mi / 12.4 km
  • Nuestra Senora del Carmen Catholic Church - 8.4 mi / 13.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

At a glance

Size

  • 979 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-1:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas (2-device limit)

Parking

  • No onsite parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Working away

  • Business center
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 8
  • Year Built - 2006
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Pay movies
  • Cable/satellite TV channels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

Spa

BlueBay SPA has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a spa tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Small print

Also known as

  • Bay Blue Grand Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive
  • BlueBay Grand Esmeralda All Inclusive Playa del Carmen
  • BlueBay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda

Policies

Guests under 12 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, BlueBay Grand Esmeralda All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at BlueBay Grand Esmeralda All Inclusive.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 1:00 AM. Check-out time is noon.
  • Yes, there are 6 onsite restaurants. Nearby restaurants include El Puerto (3.9 mi), Casa del Lago (4 mi), and Fairmont Mayakoba (4.1 mi).
  • Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. BlueBay Grand Esmeralda All Inclusive also has 4 bars and a sauna, as well as a fitness center and a garden.
7,0.Good.
  • 8,0.Very good

    I don't like a lot of stons under the water on the beach but it was just only one that I didn't like. Thank you for excellent time that I spent there.

    Svetlana, 10 night trip, Nov 27, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great resort took COVID precautions seriously . Food was great staff was great

    Jus, 4 night romance trip, Nov 25, 2020

    Verified Expedia guest review

  • 6,0.Good

    This is my second time at this hotel, facilities are damaged because of the hurricanes , so one of the main restaurants is closed, I stayed 5 days and every morning is the same buffet, so that’s boring , it is very hard to ride a golf cart, activities at the swimming pool are good, shows at night are great. Beach is clean.

    Alma, 4 night romance trip, Nov 9, 2020

    Verified Expedia guest review

  • 6,0.Good

    Low Quality

    OK stay. Nothing over the top. Neither the hotel or food are high quality. Terrible drinks, the worst quality selection of alcohol I’ve seen.

    1 night trip with friends, Oct 24, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    Restaurant and bars transport activity ocean and DJ

    Jorge, 5 night family trip, Oct 23, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Staff very friendly, room very comfortable, beach clean and really nice and private

    Miguel, 1 night family trip, Sep 12, 2020

    Verified Expedia guest review

  • 6,0.Good

    Pros: the Pool is big and clean. Food is tasty. La alberca está grande y limpia. La comida es buena. Cons: los cuartos están lejos de la alberca y restaurantes. Nuestro cuarto encontramos 2 cucarachas. Según es todo incluido pero si quieres pedir más bebidas oh alimentos al cuarto es un cargo extra. La gente de despierta alas 6AM para apartar camastros (que ni usan). Unos trabajadores te dicen fosa información. Me gusto ver que la comida del buffet no se desperdicia y los empleados pueden comer. Lo malo es que según cierra el buffet alas 11AM y alas 5PM pero media hora antes ya están recogiendo comida y los empleados empiezan a a servirse comida y no te dan chanza de servirse comida. Oh si quieres pedir algo más ellos ya dejan de atender antes de cerrar el buffet. Las bebidas son pésimas. De tantos pedidos no las preparan bien y ni lavan bien los vasos. No recomiendo este lugar. Cons: rooms are far away from pool and restaurant. We found 2 roaches in our room. You pay all inclusive and they want to charge you if you ask for drink refills or food in your room. By 6am all the chairs around the Pool are reserved with towels but you never see them being used. I liked to see that food is not wasted and they allow employees to eat from the buffetS however they say the hours end at 11AM and 5PM but every day 30-40 minutes before you seen food being put away and all the restaurant staff is serving their plates getting in your way and you stuck with nothing.

    3 night family trip, Mar 2, 2020

    Verified Expedia guest review

  • 4,0.Fair

    The food was very disappointed they need to have better cooks also better entertainment

    3 night romance trip, Feb 27, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Everything was fantastic except the beach. For that reason unfortunately I wouldn't come back.

    7 night family trip, Feb 25, 2020

    Verified Expedia guest review

  • 6,0.Good

    Seeing the various wildlife on the property that is about it.

    6 night family trip, Feb 20, 2020

    Verified Expedia guest review

See all 267 reviews