4/10 Fair
25 July 2024
This place might’ve looked great in his heyday, but not anymore. The version you see in the advertisement photos is not what you find when you arrive. We found a rundown version where many things didn’t work as they should. We booked the “Grande Deluxe” room, their most expensive. In that room, we found debris and construction materials leftovers. When we mentioned that the bathtub was not working, they claimed it was not mentioned in Expedia’s posting; thus, they had no obligation to repair it (?). We then asked to be transferred to a similar room where the bathtub did work. Their surrealist answer was that we would need to pay extra for the “upgrade.” We tried to explain that they could NOT upgrade us because we were in their most expensive room. To no avail; they insisted on saying we should pay to have a working bathtub. On the upside, their staff was friendly and well-mannered. The food was good, and the pool area was delightful. On balance, I would not recommend it.
Ezequiel
Ezequiel, 6-night family trip
Verified Expedia guest review
