Mount Irvine Bay Resort

Excellent property for the price will recommend for family stay

Due to the COVID-19 the Hotel is now reopening with limited staff, Breakfast was very good , room was cleaned every day except for Sundays ... the only issue was the Beach Service was still close ,same was not maintained and no Beach loungers and Umbrellas, other than than we enjoyed staying at this Hotel as we normally do.

Great staff that really try hard to make you comforrable and happy. Dodgy management though. Facilities are on point and comfortable. Generally, it's good by Tobago standards. Things that may annoy you: poor internet connection, restaurant staff wearing their face mask under their nose and food/cake sitting out in he open, nonsensical COVID disclaimers. If you can tolerate that type of thing, go for it. In my opjnion, the good outweighs the bad

The pool was really nice. Airport transfers aren't available but the taxi we asked the hotel to arrange for us was at the airport waiting for us as we requested. The buffet on our first night was really poor quality for the price tag. Only buffet was available and given the location of the hotel, going outside the hotel was impossible w/out a car. We requested an early check in and communicated our arrival time but we had to wait almost an hour for our room and we only got access to it when I called a Snr member of staff on her cell. When we got to the room (Cottage) the key card did not work so we had to wait outside the door for them to get a master key to open it. Because of Covid restrictions, they did not take our luggage in, which we understood, but when we complained that the cable wasn't working, the person who came to deal with it, walked straight in the room with his boots to attend to the problem, covid restrictions didn't seem to apply then. The phone in the room also did not work, apparently a TSTT issue but we only knew when we picked up the phone to call Concierge; so we had to walk to the front of the property every time we needed something - the cottage rooms are further away from the property than the regular rooms. Housekeeping had to be called to take away/wash dirty dishes although garbage had been emptied when we were out. Insufficient towels, bathroom tissue etc was replenished in the bathroom although housekeeping was done on 2 occasions.

While the on boarding experience could be shorter, this is not an indication of the service to be delivered. Staff was friendly and professional. The meals were tasty. The breakfast buffet was excellent. The location just steps away from one the nicest beaches on the island is fantastic. Try to catch a sunset at nearby Fort Bennett it’s another hidden gem.

It was nice...became of the covid 19 thete weren't many people around and no gatherings but we found things to entertain..like swimming the beach was very nice...we walked the grounds for exercise..

The walk to the beach is beautiful... the property itself is beautiful. It just needs to be maintained properly with special attention to the pool

It had a great view and the desk person was helpful and welcoming. But the room was not that updated and the surprise $25 per child per night expense was a big difference in the price I had already paid online to hotels.com. I wasn’t expecting the room to be $200 plus a night after adding the children. They didn’t give us a bigger room or anything so I’m confused what the extra $75 a night was for! The rooms were not that up to date and there were no fridge or microwaves in the rooms. There was a brush fire nearby and the whole room and pool area smelled of smoke. Overall I wouldn’t go back and we are already looking for an alternative place to stay when we return in December.

Rooms ok but in need of modernisation. Breakfast quality was poor other than the eggs. Tables not completed prepared and service slo. You had to work hard to get what you wanted. The exception to this was the egg lady who was friendly and efficient. Also the customer relations lady was helpful, friendly and proactive. We enjoyed the management drinks evening. Staff at reception helpful but managed to mix up the room bills and despite asking for a reconciliation by email, I have yet to receive one. Beach was very good.

I specifically had on my reservation a pool room view which I booked months in advance and even corresponded with the “resort.”. The manager said they could not accommodate me, there would be no compensation AND said that if I left, I would not get a refund! Outside of my room was disgusting with a dirty stain. my bathtub had a big dirty ring on the base of the tub and they said it was a stain, they ran out of wash cloths so I had none, the towels were dingy and frayed, the hotel food was HORRIBLE, even the bartender couldn’t identify their version on crab and dumplings which took over an hour to get. The pool was nice, but when I asked about how often it was tested on a daily basis, no one had an answer! If you are from the US, NYC, this is NOT a resort. One step from glamping to me. The breakfast was okay, but there were bugs all over the pineapples and a few guests like myself were horrified. I also had to fight off the birds who were like vultures looking for food at your table. I would NEVER return here, AND I left early because I had had enough. College kids, ok, but not discriminating adults!