From the moment we arrived at the property, we were made to feel at home. The rooms were as expected, could perhaps use some updating, but overall good experience. We were provided an overview of the surrounding area, given a walkthrough of our room, HVAC remote, etc. Since we had an early flight out the next day, they offered to prepare a box-breakfast for us since we were going to miss it. We've never had a hotel offer to do this in years of travel, and the box breakfast was delightful. Their service is as good as any we received in Italy.