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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Luxury hotel with 2 outdoor pools, connected to a shopping centre, near Playa del Carmen Main Beach

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Escape to Thompson Playa Del Carmen Main House, by Hyatt, where the vibrant spirit of Quinta Avenida meets luxury comfort. Enjoy shopping on site or a meal at one of the two restaurants; then unwind with a coffee or cocktail on the rooftop terrace. With an outdoor pool and helpful staff ready to assist you.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 poolside bars
  • 3 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The current price is R2 251
R3 625 total
includes taxes & fees
22 Mar - 23 Mar

Why we love this property

Sun, sea, and sand
This hotel graces a pristine white sand beach. Beach loungers and umbrellas invite relaxation, while nearby fishing, kayaking, and snorkelling beckon.
Beachfront luxury views
This luxury hotel pairs beachfront splendour with an elevated rooftop terrace. Views stretch from sandy shores to expansive horizons.
Dining paradise
Dive into culinary adventures at 2 restaurants and a cafe. Continental breakfast starts the day, while 3 bars and in-room champagne service elevate evenings.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Queen Beds (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

2 Queen Beds (Downtown House)

8,8 out of 10
Excellent
(5 reviews)
  • City view
  • 48 sq m
  • Sleeps 4

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Urban (Downtown House)

  • City view
  • 82 sq m
  • Sleeps 3

View all photos for 1 King Bed with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed with Balcony (Downtown House)

9,4 out of 10
Exceptional
(16 reviews)
  • City view
  • 50 sq m
  • Sleeps 3

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9,0 out of 10
Wonderful
(4 reviews)
  • City view
  • 51 sq m
  • Sleeps 4

View all photos for Suite Quinta Avenida (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Quinta Avenida (Downtown House)

  • City view
  • 102 sq m
  • Sleeps 3

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed (Downtown House)

8,8 out of 10
Excellent
(13 reviews)
  • City view
  • 48 sq m
  • Sleeps 3

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Calle Corazon (Downtown House)

  • City view
  • 79 sq m
  • Sleeps 3

View all photos for Suite Coastal Ocean (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Coastal Ocean (Beach House)

  • Partial ocean view
  • Sleeps 3

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Oceanfront (Beach House)

  • Partial ocean view
  • Sleeps 3

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Pool View (Beach House)

10,0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3

View all photos for Suite Panoramic Ocean Front (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3

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  • Free WiFi
9.0 out of 10, Wonderful, 1 000 reviews
The price is R1 525
R1 928 total
includes taxes & fees
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About the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Aldea Corazón - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Sonora Grill PRIME - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

At Hyatt Centric Playa del Carmen - Downtown House & Beach House, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Quinta Avenida. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. Dining choices include 2 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 3 bars/lounges, a rooftop terrace, and a snack bar/deli. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 119 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets stay for free (dogs only, 1 total, up to 18 kg per pet)
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered on-site valet parking (USD 20 per night)
    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–noon
  • 2 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Lifeguard on site

What to do

  • On the beach
  • Shopping
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Shopping mall on site
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 45
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free rollaway/extra bed
  • Travel crib

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 37.12 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Fitness center access
    • Fitness/yoga classes
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)
    • Pool access

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle service is offered for an extra charge of USD 110 per vehicle (one-way, maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Covered valet parking costs USD 20 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 008-007-005811/2025

Also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer free cancellation for a full refund?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 outdoor pools.

Are pets allowed at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, dogs stay free, with a limit of 1 total and maximum weight of 40 lbs per pet. Food and water bowls are available.

Is parking offered on site at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes. Valet parking costs USD 20 per night.

Is airport shuttle service offered by Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.

What are the check-in and check-out times at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at Hyatt Centric Playa del Carmen - Downtown House & Beach House and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 poolside bars and 3 bars. Hyatt Centric Playa del Carmen - Downtown House & Beach House also has a 24-hour fitness center.

Are there restaurants at or near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 onsite restaurants.

What's the area around Hyatt Centric Playa del Carmen - Downtown House & Beach House like?

Hyatt Centric Playa del Carmen - Downtown House & Beach House is a short 4-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Mamitas Beach.

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Reviews

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

8,6

Excellent

9,4

Cleanliness

8,6

Amenities

9,0

Staff & service

9,0

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool was a highlight, described as amazing, stunning, incredible, and great by multiple guests. (16 reviews)
  • The property has an amazing restaurant and is surrounded by other great dining options, with some even offering room service. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Food
Restaurant
Beach
Air conditioning
Rooftop pool
Live music
Rooftops

Reviews

Verified

10/10 Exceptional

Staff & accommodation was exemplary
Martha, 5-night trip
Verified

8/10 Very good

Good stay in general but could be netter very easily
Jean-Philippe, 4-night trip
Verified

8/10 Very good

Rooms were spacious and clean. Good location if you want to be in the heart of 5th Av.
Tamara, 3-night trip
Verified

10/10 Exceptional

Gorgeous pool Area with amazing service!!!
Jon, 4-night trip
Verified

10/10 Exceptional

Amazing hotel with Hogg location
Sobhi, 4-night trip
Verified

10/10 Exceptional

Great location, clean room, great service
Mehiar, 1-night trip
Verified

10/10 Exceptional

The place was in a great location rooms were clean staff was great !!
Erick, 2-night trip
Verified

10/10 Exceptional

All in all a great stay and excellent location!
Donald, 3-night trip
Verified

10/10 Exceptional

This is one of the best hotels ,is beautiful and the view amazing, just in the corner from fifth Avenue and 2 blocks from the beach.
Andres A, 5-night trip
Verified

10/10 Exceptional

Great place
Jorge, 3-night trip
Verified

10/10 Exceptional

Great location.
Rhea, 3-night trip
Verified

10/10 Exceptional

Super clean, very nice staff, great location
Ileana, 1-night trip
Verified

10/10 Exceptional

This is my 4th time staying at Hyatt Centric this year. I call this place home for sure. Incredible staff, plush and clean bedding, and beautiful rooftop views!
Angela, 1-night trip
Verified

10/10 Exceptional

Great location. Beautiful room. However, the google map of the hotel is incorrect.
Dianfan, 2-night trip
Verified

8/10 Very good

The pictures listed in hotels.com are confusing. They actually have 2 different hotels. Downtown house and beach house. It should be listed separately to avoid customer confusion.
Ara, 6-night trip
Verified

10/10 Exceptional

Very close to shopping and restaurants. Would definitely recommend one of the best places to stay
Ricardo, 1-night trip
Verified

10/10 Exceptional

Good. Hotel was nice. Total party vibe
Andrea, 1-night trip
Verified

10/10 Exceptional

The room was cozy and clean. The staff was very welcoming and helpful throughout our visit. Overall, it was a great experience.
Rufina, 7-night trip
Verified

8/10 Very good

The location of this property was great. The rooms were a great size and the beds were very comfortable. Really enjoyed the rooftop pool area.
Sharon, 2-night trip
Verified

10/10 Exceptional

Clean and comfortable and excellent service…
Berenice, 1-night trip
Verified

8/10 Very good

Room was great. Amenities were lovely. Only problem was lste nite music and noise
aaron, 3-night trip
Verified

10/10 Exceptional

The room was very nice and location close to everything
Areli, 3-night trip
Verified

10/10 Exceptional

Absolutely loved the floorplan. We got the last time we visited in December. The room was awesome. It had a hot tub off the bathroom outside on the patio that you could walk directly back through as well as the other patio door. They have a very lovely rooftop pool with a bar and restaurant plenty of chairs and seating. Perfect if you want to be right in the middle of all the excitement..
Kelly, 1-night trip
Verified

10/10 Exceptional

Great rooftop pool area
Ryan, 3-night trip
Verified

10/10 Exceptional

Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!
Aboya, 4-night trip