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Merchant Hotel

3.5 star property
Hotel with restaurant, near KOMTAR

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Photo gallery for Merchant Hotel

Daily continental breakfast (MYR 30 per person)
View from property
Daily continental breakfast (MYR 30 per person)
Lobby
View from property
Immerse yourself in the heart of Downtown George Town at Merchant Hotel, where you can unwind on the charming terrace or savor a meal at the on-site restaurant. With free in-room WiFi, convenient self parking, and helpful multilingual staff always available.

Reviews

7,8 out of 10
Good

Popular amenities

  • Connecting rooms available
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Meeting room
  • Multilingual staff
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
The current price is R739
R921 total
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Executive Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Private bathroom
Shower/tub combination
Hair dryer
Bidet
Minibar
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Private bathroom
Shower/tub combination
Hair dryer
Bidet
Minibar
  • 21.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Private bathroom
Shower/tub combination
Hair dryer
Bidet
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Private bathroom
Shower/tub combination
Hair dryer
Bidet
Minibar
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Private bathroom
Shower/tub combination
Hair dryer
Bidet
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Private bathroom
Shower/tub combination
Hair dryer
Bidet
Minibar
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Minibar, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Kid M Space Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Kid M Space Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin

Minibar, in-room safe, desk, laptop workspace

Executive Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Safari Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Safari Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King

Minibar, in-room safe, desk, laptop workspace

Executive King

  • Sleeps 2
  • 1 King Bed

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The price is R524
R673 total
includes taxes & fees
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About the area

Map
55 Jalan, George Town, Penang, 10000

What's nearby

  • KOMTAR - 13 min walk
  • Swettenham Pier Cruise Terminal - 20 min walk
  • Gurney Drive - 3 min drive
  • Gurney Plaza - 5 min drive
  • Penang Hill - 9 min drive

Getting around

  • Penang Intl. Airport (PEN) - 28 min drive
  • Penang Sentral - 29 min drive
  • Tasek Gelugor Station - 49 min drive

Restaurants

  • ‪Restoran Sup Hameed - ‬1 min walk
  • ‪Kirishima Japanese Restaurant - ‬2 min walk
  • ‪Red Garden Food Paradise & Night Market - ‬2 min walk
  • ‪Kheng Pin Cafe 群賓茶餐室 - ‬1 min walk
  • ‪Gala House - ‬2 min walk

About this property

Merchant Hotel

When you stay at Merchant Hotel, you'll be just a 5-minute drive from KOMTAR and Gurney Drive. For a bite to eat, guests can check out Merchant Cafe, which serves local and international cuisine and is open for breakfast. Also, Gurney Plaza and Penang Hill are within a short drive.

Languages

Chinese (Mandarin), English, Filipino, Malay

At a glance

DONE

Hotel size

    • 93 rooms
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Designated smoking areas
    • No stag or hen parties

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Room service (limited hours)

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Wheelchair accessible
  • Thin carpet in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

Merchant Cafe - This restaurant specializes in local and international cuisine and serves breakfast only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 30 for adults and MYR 30 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Frequently asked questions

Are pets allowed at Merchant Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Merchant Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Merchant Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Merchant Hotel and nearby?

Recommended spots to visit include KOMTAR (13-min walk) and Swettenham Pier Cruise Terminal (1 mi), along with Gurney Drive (1.2 mi) and Gurney Plaza (2.3 mi).

Are there restaurants at or near Merchant Hotel?

Yes, Merchant Cafe offers local and international cuisine.

What's the area around Merchant Hotel like?

Merchant Hotel is a short 13-minute walk from KOMTAR and 13 minutes' walk from Pinang Peranakan Mansion.

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Merchant Hotel Reviews

Reviews

7,8

Good

7,8/10

Cleanliness

8,0/10

Staff & service

8,6/10

Amenities

7,6/10

Property conditions & facilities

6,8/10

Eco-friendliness

Reviews

8/10 Very good

Close to shopping and historical area.
Bing Kit, 3-night trip

10/10 Exceptional

near bus station, food court, 7-11 , happy mart lobby staff she is so friendly.

6/10 Good

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
BOON KHIM, 4-night trip

4/10 Fair

Staffs and facilities need upgrading
From the start had a bad experience. Ordered 4 rooms online with hotels.com, frontdesk argued with us it was only one room. Had to made an international call to hotels.com to clear things up. Seems the front desk didn't understand the booking we printout/brought with us when it was clear we ordered 4 rooms. Room conditions was pretty bad, bathroom was clogged, etc. The one good thing is that it is located strategically in one of Penang's main tourist site.
2-night trip

2/10 Poor

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Philip Puay Koon, 3-night trip

4/10 Fair

Dennis, 3-night trip

8/10 Very good

Bilik tak ada tingkap
Check in time tak boleh awal mesti pukul 3pm baru boleh masuk, kalau nak see view check in time don't forget bagi tau, saya pun tak tau tak ada view sudah masuk bilik cari tingkap tak ada, turun reception tanya dia kenapa saya booking satu malam dua ratus lebih satu malam pun tak ada tingkap punya kah. Nak minta tukar bilik kata nya tak boleh
Low, 2-night trip

10/10 Exceptional

LIANGZHU, 4-night trip

6/10 Good

Siak Puah, 4-night trip

10/10 Exceptional

สะดวกมาก หาของกินง่าย ใกล้ร้านสะดวกซื้อ
azwani, 1-night trip

8/10 Very good

3-night trip

8/10 Very good

Soo Men, 2-night trip

8/10 Very good

Daniel, 2-night trip

10/10 Exceptional

Cheah Chee Seong, 2-night trip

8/10 Very good

Old hotel conveniently located
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
James, 1-night trip

8/10 Very good

KAR CHOON, 1-night trip

8/10 Very good

1-night trip

8/10 Very good

Stephen-Claude, 6-night trip

2/10 Poor

Bad experience stayed in Merchant Hotel
Phoon, 2-night trip

8/10 Very good

Anita, 2-night trip

10/10 Exceptional

awesome stay
Mithrra, 1-night trip

10/10 Exceptional

Siti, 1-night trip

10/10 Exceptional

ทำเลทีของโรงแรมยอดเยี่ยม ไปไหนมาไหนก็สะดวก ห้องพักกว้างขวางไม่อึดอัด มีน้ำดื่มให้บริการทุกวันๆละ4ขวดเพียงพอ แต่อาหารเช้าน่าจะเปลี่ยนบ้างผมพัก5วันอาหารเช้าซำ้ๆทุกวัน เบื่อเลยครับ
4-night trip

8/10 Very good

clean, good air con, location good, good services, friendly.
1-night trip

10/10 Exceptional

Hotel Location
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
1-night trip