Resorts World Sentosa - Festive Hotel

I have been booking staycation at Festive Hotel on regular basis yearly. This time, I encounter the counter staff who does not read and follow my preference stated during my online booking. I requested 4 floor and above with standing shower and pool view. We normal have that in our past. This time round, we have got one that is at 7th floor, no pool view and bathtub instead of standing shower. When I called the counter to request for a change, they found me a 3rd level standing shower and pool view. When we went in, it does have standing shower but with a big umbrella right in front of my balcony. It was the swimming pool's sitting area. There is so much noise and no privacy if we were to open the balcony door to get some fresh air. I booked the hotel months ago, somewhere in June, with my request made. Don't tell me based on availability. isn't priority given to those who booked earlier? Or is the counter staff new and inexperienced? Every year we booked staycation there. This time round, it is such a disappointment.

Great location, service and cleanliness. Couldn't have asked for better or planned ot better. Really close to Universal Studios Singapore.

It's my 3rd time stay in this hotel. Overall is good. Breakfast is boring. Bathroom need to renovate, the whole bathtub coating is peel off.

Not sure whether was it because we booked from hotel.com. even we booked deluxe family room, our room amenities is lesser than others. Do not have bath robes etc. It stated breakfast for 3, we didn't have any bfast for our booking. The location is good, near USS and adventure cove.

The room was very spacious despite I have added in an extra bed & baby crib . The location is very convenient for food & attraction as we our main attraction is SEA aquarium 😊