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First Group The Palace All-Suite

4.0 star property
Upscale beach hotel with spa, near Durban Beach

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First Group The Palace All-Suite

Photo gallery for First Group The Palace All-Suite

Beach/ocean view
In-room safe, iron/ironing board, bed sheets
Front of property
In-room safe, iron/ironing board, bed sheets
Restaurant

Overview of First Group The Palace All-Suite

8,0 out of 10 Very good
8,0/10 Very good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Parking available
  • Restaurant
  • Air conditioning
Map
211 Marine Parade, Durban, KwaZulu-Natal, 4001
Main amenities
  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach towels
  • Self parking
  • Children's pool
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Cookware, dishware, and utensils
  • Television
  • Terrace

Room options

View all photos for Penthouse, 3 Bedrooms, Balcony, Sea View

View from room

Penthouse, 3 Bedrooms, Balcony, Sea View

  • 85 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Double Room, 1 Double Bed, Sea View

In-room safe, iron/ironing board, bed sheets

Double Room, 1 Double Bed, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Sea View

View from room

Apartment, 2 Bedrooms, Sea View

  • 72 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Sea View

TV, DVD player

Apartment, 1 Bedroom, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

About this area

What's nearby

  • In Durban Beachfront
  • Durban Beach - 22 min walk
  • UShaka Marine World - 27 min walk
  • Umhlanga Rocks Beach - 15 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 24 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • The Grill Jichana - 8 min walk
  • Dolphin Stadium - 2 min drive
  • Surf Riders - 20 min walk
  • La Bella Trattoria Restuarant - 2 min drive
  • Big Easy - Hilton Hotel - 15 min walk
Map

About this property

First Group The Palace All-Suite

First Group The Palace All-Suite offers a private beach and puts you near activities like scuba diving, snorkeling, and surfing/body boarding. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. This upscale hotel also features a rooftop terrace, a spa tub, and a sauna.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 76 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age: 16
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Onsite self parking (ZAR 55 per night)
  • Free offsite parking within 2.5 mi

Transfers

  • Airport shuttle from 6 AM to 6 PM*

Offsite

  • Area shuttle*
  • Shopping center shuttle*
  • Casino shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Fishing
  • Private beach nearby
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (1163 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Free bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Library
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Grab bar near toilet

Room amenities

Be entertained

  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Phone

Food and drink

  • Cookware, dishes, and utensils
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

La Vita Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of ZAR 350 per vehicle (return)
  • Area shuttle, casino shuttle, and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self parking costs ZAR 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Palace Durban
Palace Hotel Durban
Palace Resort Durban
Palace All-Suites Hotel Durban
Palace All-Suites Durban
Palace All-Suite Hotel Durban
Palace All-Suite Hotel
Palace All-Suite Durban
Palace All-Suite
First Group Palace All-Suite Hotel Durban
First Group Palace All-Suite Hotel
First Group Palace All-Suite Durban
First Group Palace All-Suite
The Palace All Suites
The Palace All Suite
First Group The Suite Durban
First Group The Palace All-Suite Hotel
First Group The Palace All-Suite Durban
First Group The Palace All-Suite Hotel Durban

Frequently asked questions

Does First Group The Palace All-Suite offer free cancellation for a full refund?
Yes, First Group The Palace All-Suite does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at First Group The Palace All-Suite?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at First Group The Palace All-Suite?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at First Group The Palace All-Suite?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at First Group The Palace All-Suite?
Yes. Self parking costs ZAR 55 per night.
Is airport shuttle service offered by First Group The Palace All-Suite?
Yes, an airport shuttle is available from 6 AM to 6 PM on request. The charge is ZAR 350 per vehicle return.
What are the check-in and check-out times at First Group The Palace All-Suite?
You can check in from 3:00 PM - 10:00 PM. Check-out time is 10 AM.
Is there an onsite casino at First Group The Palace All-Suite?
No, this hotel doesn't have a casino, but Suncoast Casino and Entertainment World (3-min drive) is nearby.
What is there to do at First Group The Palace All-Suite and nearby?
Have fun with onsite activities like fishing and cycling. Indulge in a treatment at the spa and soothe your senses in the spa tub. First Group The Palace All-Suite also has an outdoor pool and a sauna, as well as a steam room and a picnic area.
Are there restaurants at or near First Group The Palace All-Suite?
Yes, there's an onsite restaurant.
Does First Group The Palace All-Suite have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around First Group The Palace All-Suite like?
First Group The Palace All-Suite is located near Golden Mile in Durban Beachfront, a short 3-minute walk from Durban Funworld and 13 minutes' walk from Durban International Convention Centre.

Reviews

8,0

Very good

8,2/10

Cleanliness

8,2/10

Staff & service

7,2/10

Amenities

7,8/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

8/10 Very good

good location by the golden mile beach
good location just by the beach and room has great view of beach to watch sunrise
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thapelo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Derek, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Khanyo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Errol, 14-night family trip
Verified Expedia guest review

10/10 Exceptional

KERRI, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kubashnie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Theo, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very friendly and my apartment was very clean. The staff is very professional
Edson, 1-night trip
Verified Hotels.com guest review