2/10 Poor
27 January 2025
Ruined my birthday weekend!
We are extremely disappointed with this hotel/company! :( My boyfriend had booked me a weekend away to Edinburgh for my birthday as I've always wanted to go. My birthday also falls on Burns night, so we were super excited to experience that too! However, due to the horrific storms in Edinburgh, our flights were cancelled Friday night and we were unable to get to Scotland (we looked into trains etc but all were cancelled too). We booked this apartment with Hotels.com who I called straight away and explained the situation, they then called the company who own this apartment who point blank said no. The Hotels.com agent then asked to speak to the manager, who also gave a hard no. I feel extremely let down that I was offered absolutely nothing in return from this hotel, considering my birthday plans were all ruined and our flights had all been cancelled. I totally understand that cancellation policies are in place for a reason, but a humanly gesture of good will would have gone a long way considering the circumstances
Verified traveller
2-night trip
Verified Hotels.com guest review