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Raffles Hainan

5.0 star property
Luxury resort with full-service spa, connected to a shopping center, near Qingshuiwan Golf Club

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Photo gallery for Raffles Hainan

4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Premium bedding, minibar, in-room safe, desk
Lobby
Beach/ocean view
3 outdoor pools, pool umbrellas, pool loungers
Experience the ultimate luxury getaway at Raffles Hainan, where sun-kissed days meet tranquil nights. With a beachfront location, swim-up bar, and 18 holes of golf nearby, you can unwind with a hot stone massage or aromatherapy treatment at the onsite spa. Enjoy breakfast to dinner options at one of four restaurants and take advantage of free beach cabanas and wired internet.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Pool
  • Spa
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free airport shuttle
  • 2 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Free beach cabanas

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Refrigerator
The current price is R3 532
R4 119 total
includes taxes & fees
12 Jul - 13 Jul

Room options

Available filters for rooms
Showing 24 of 24 rooms

Grand Villa (Pool)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Premium bedding, minibar, in-room safe, desk

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Double Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 2 Twin Beds, Balcony

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Twin Beds, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 4
  • 2 Twin Beds

Raffles, Suite, 1 Double Bed

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Garden Area (Clear Water Bay)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Garden Area (Clear Water Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Private Pool

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 3
  • 2 Queen Beds

View all photos for Grand Room, 1 Queen Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Grand Room, 1 Queen Bed, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, 2 Queen Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Grand Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Grand Room, 2 Double Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 14
  • 2 Double Beds

Premium Villa, 1 King Bed (Pool)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Private Pool

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Suite, 1 Double Bed, Private Pool (Bay)

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Double Bed, Private Pool (Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Suite, 1 Double Bed (Bay)

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Double Bed (Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds, Private Pool

Premium bedding, minibar, in-room safe, desk

Standard Twin Room, 2 Twin Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Standard Room, 1 King Bed, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed (The Writer's)

Premium bedding, minibar, in-room safe, desk

Suite, 1 Double Bed (The Writer's)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • Sleeps 6
  • 1 Double Bed

View all photos for Royal Villa, 2 Double Beds, Private Pool

Premium bedding, minibar, in-room safe, desk

Royal Villa, 2 Double Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
  • Sleeps 7
  • 2 Double Beds

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The Sanya EDITION

  • Pool
  • Spa
  • Parking available
  • Free WiFi
9.6 out of 10, Exceptional, 61 reviews
The price is R5 749
R6 703 total
includes taxes & fees
10 Jul - 11 Jul
The Sanya EDITION
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About the area

Map
Clearwater Bay Avenue,, Yingzhou Town, Lingshui, Lingshui, Hainan, 572427

What's nearby

  • Qingshuiwan Golf Club - 4 min drive - 3.7 km
  • Hailing Pearl Cultivation Farm - 16 min drive - 16.6 km
  • China Duty Free Sanya Duty Free Shop - 21 min drive - 25.7 km
  • Yalong Bay - 42 min drive - 49.2 km
  • Nanwan Monkey Island Nature Reserve - 43 min drive - 44.0 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 55 min drive
  • Free airport shuttle
  • Area shuttle
  • Train station pick-up (surcharge)

Restaurants

  • ‪海南莱佛士酒店 - ‬1 min walk
  • ‪鸿星荟 - ‬16 min drive
  • ‪茴香庭 - ‬15 min drive
  • ‪雅居乐清水湾 - ‬5 min drive
  • ‪三亚海棠湾世知大酒店 - ‬14 min drive

About this property

Raffles Hainan

At Raffles Hainan, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll have access to onsite beach volleyball. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. 百味中餐厅, one of 4 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious resort include 2 bars/lounges, a free airport shuttle, and a beach bar.

Languages

Chinese (Mandarin), English, Russian

More about this property

VISIBILITY

At a glance

Hotel size

    • 321 units
    • Arranged over 11 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Supervised childcare*

Pets

    • No pets or service animals allowed

Internet

    • Free wired internet access in public areas
    • Free wired internet access in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
    • Free off-site parking nearby

Transfers

    • Free airport shuttle on request (available 24 hours a day)*
    • Train station pickup*

Other information

    • Designated smoking area (fines apply)
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's menu
  • Toys
  • Baby bath
  • Bed rails

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Motor boating
  • Pool table
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (8504 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Steam room
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Reception hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Hand-held showerheads
  • Grab bar in shower
  • Roll-in shower
  • Accessible bathtub
  • Doorbell and phone notification
ROOM

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Furnished balcony
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
STAR_OUTLINE

Special features

Spa

The onsite spa has 17 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

百味中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available.
地沙村全日制餐厅 - Overlooking the ocean and pool, this fine-dining restaurant specializes in Asian cuisine and serves breakfast only. A children's menu is available. Open daily.
心畅酒吧 - This poolside fine-dining restaurant specializes in international cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
意味海鲜餐厅 - Overlooking the ocean and pool, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Open select days.
大堂吧 - This lobby lounge overlooks the ocean and pool. Guests can enjoy alfresco dining (weather permitting). Open daily.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 238 for adults and CNY 119 for children
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 625.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 3 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Hainan Raffles
Raffles Hainan
Raffles Hainan Hotel
Raffles Hainan Hotel LingShui
Raffles Hainan LingShui
Raffles Hainan Resort Lingshui
Raffles Hainan Resort
Raffles Hainan Resort
Raffles Hainan Lingshui
Raffles Hainan Resort Lingshui
HELP_OUTLINE

Frequently asked questions

Does Raffles Hainan offer free cancellation for a full refund?

Yes, Raffles Hainan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Raffles Hainan?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Raffles Hainan?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Raffles Hainan?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

Is airport shuttle service offered by Raffles Hainan?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Raffles Hainan?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out is available.

What is there to do at Raffles Hainan and nearby?

Have fun with onsite activities like volleyball, beach yoga, and motor boating and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Raffles Hainan also has 2 bars, a waterslide, and a 24-hour fitness center, as well as a sauna, an arcade, and a garden.

Are there restaurants at or near Raffles Hainan?

Yes, there are 4 onsite restaurants, featuring alfresco dining, Chinese cuisine, and garden views.

Does Raffles Hainan have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Raffles Hainan have any outdoor private spaces?

Yes, every room features a furnished balcony.

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Raffles Hainan Reviews

Reviews

8,8

Excellent

9,2/10

Cleanliness

8,6/10

Staff & service

9,0/10

Amenities

9,2/10

Property conditions & facilities

7,4/10

Eco-friendliness

Reviews

6/10

Cada vez que voy a la cadena de hoteles Raffles la atención es exquisita lamentablemente en este hotel nadie hablaba inglés las pocas personas que lo hablaban no se les entendía no había comida internacional solamente había comida asiática.
1-night trip

10/10

This is my second time here. Great breakfast buffet! So many options, my family enjoyed a lot. Hotel is a bit old… I need to push super hard to close my room door. I booked a private pool room but the pool doesn’t look clean… Overall the experience was good because of the breakfast but prob wont come back again unless they renovate or have new activities going around.
2-night trip

10/10

Beautiful property, use of water- pools, fountains, overflows- particularly well presented and contributes to an atmosphere of calm. Numerous small sculptures representing all the birds on the island are a particular delight, too. Lagoon pool is gorgeous- shaded, winding and calm in areas even when children and families are playing in other areas. The spa is particularly tranquil and the services are designed to promote calm and wellness. What makes this hotel different from the other 5 star properties on the island, however, is the staff. Their willingness to please and their determination to provide excellent service is without doubt the best I have seen in China. Raymond, BeiBei, Walt, Jane, Chef Eric ... so many names that could be mentioned, including the new GM, Gerry, who is determined to make this property truly outstanding. We have stayed in countless properties throughout China, including Hainan Island- this is the best so far. Not everything is perfect yet- but the potential and determination are there. It is one of the few hotels in China to which we will return. This hotel understand what 5 stars should mean.
8-night trip

10/10

1-night trip

8/10

It is not what I expected from Raffles...
7-night trip

10/10

1-night trip

2/10

I stayed at Hainan Island. On the night of the 26th, the day before, I asked the staff in the lobby. Does the hotel have a currency exchange service? One girl told me that without this service, I can go to a nearby bank. So I went to the bank twice the next day and waited for an hour. But the bank asked me why I didn't redeem it at the hotel? The hotel you live in has always cooperated with our bank and can exchange currency directly. I was very surprised. I don't understand why the female staff told me that I didn't exchange the service. It was because of this that our trip was completely paralyzed. We were all very angry because we spent a lot of time at the bank. I didn't even think that such a high-class hotel could not even meet such a low service requirement. When I left the hotel, I asked another staff member if I could exchange money. Like the bank, she was sure that the hotel had this service.
2-night trip

10/10

員工服務細心就到,餐廳食物有質素,有機會會再度入住
3-night trip

10/10

One of the best places I’ve ever stayed! Raffles is great! Expedia on the other hand is not. I had a horrible experience with them on the rest of my travels. Be sure when after you book call the hotel, verify the address and information. My experience with the other hotels that I booked was that the address was 3 hours on the other side of town and their phone number didn’t work! But as far as Raffles, it was the only thing they got right. However I recommend going straight to the Raffles website and booking it through them. ✌
1-night trip

10/10

2-night trip

10/10

陵水雅居乐来福士酒店，发挥了来福士一贯的完美体验，入住非常的棒，下次来海南一定还会来来福士！
3-night trip

10/10

6-night trip

8/10

5-night trip

10/10

酒店设置非常好，服务很棒，就是位置比较偏，去海棠湾和亚龙湾都需要30分钟以上的车程
1-night trip

10/10

Für uns war der Aufenthalt ganz wunderbar. Das Personal ist sehr freundlich und hilfsbereit. Hilfreich war jedoch, dass wir wenigstens etwas Chinesisch sprechen, da das Personal im Allgemeinen kaum Englisch beherrscht, von Ausnahmen abgesehen. Die Umgebung, die Anlage, Zimmer und Restaurants sind ausgezeichnet. Das Frühstück ist unvorstellbar vielfältig. Allerdings ist das Mittag- und Abendessen insbesondere im italienischen Restaurant extrem teuer. Da es keine Ausweichmöglichkeiten gibt, ist das Budget schwer kalkulierbar. Mit Wein ist man zu zweit schnell 200,- Euro los Die Qualität ist jedoch rundum vorzüglich. Wir hatten eine tolle Zeit, haben uns sehr wohl gefühlt und nichts zu beanstanden.

8/10

Clearwater Bay is about 60 minutes north of Sanya airport. We took the free shuttle there (take free airport shuttle bus to temporary car park, then jump on Raffles shuttle for 2 hours) ...and returned to the airport by private car from RMB600 (50 mins). Would recommend the Italian restaurant and the one downstairs from it at the resort. Very pricey meals - especially as it's pretty much the only place on the block up and running. Much development happening in the bay. But this doesn't impact on the resort. The spa is mighty fine and the staff are super friendly. We stayed during the low season and not only got a great upgrade but a very late checkout to match our evening flight. Highly recommend the premium ocean view rooms looking over the beach front. Watch out for the beach umbrellas, they do not filter the sun rays even if you are shaded. This was the second visit to this hotel. May book again for next year as service and delivery were consistently high for most aspects. English is not fluent for most staff. But it is functional and they seemed to be trained in the basics and take pride in their work.

10/10

8/10

A estrutura e comodidades do hotel correspondem a um hotel 5 estrelas, porém achei que o serviço poderia ser melhor. Muitos funcionários não falam ou entendem inglês, no momento do check in nem a recepcionista nem o gerente souberam me passar informações sobre a comemoração do Ano Novo nos restaurantes e bar do próprio hotel. Me disseram que iriam verificar e que me ligariam em 5 minutos, porém nunca recebi a ligação. Pudemos fazer o late check out (às 14h) sem nenhum custo. A area da piscina é muito boa, na praia há infraestrutura do hotel. O hotel fica bem afastado da cidade, não há opções do que fazer fora do hotel na região.

2/10

Hotel's in-room book recommended few tourist places but I asked hotel's staff how could I get there, they said very far, 80/90km away to Luihuitou, Famous Kuan Yin temple, Tianyahaijiao etc all too far. Told me to stay in the hotel instead! And the taxi cost will be extremely high to get me back and forth. Very unhappy about the arrangement made by hotel for my transport pick up to airport. They told me it would cost me RMB/CNY300 for an empty car to pick me up at 6am on my departure, I agreed to it. However on the day, after I boarded the private taxi, the driver told me it is RMB/CNY350. I said the night before hotel did call to confirm for me but why they had to increase the price again?? Very dishonest. Also, at check into hotel, I requested for non smoking room the hotel staff told me the whole hotel is smoke free. I said ok. However my room had ash tray and matches and sofa table carpet had been burnt by cigerattes. I asked the hotel staff was it smoking room or non smoking room I was given, the reply I got was they cannot control guests who choose to smoke! I told them if your hotel is smoke free, you have the rights to stop guests from smoking and fine them if caught smoking! Any other international hotels are strict with their regulations and I am very surprised that this Raffles Hainan is not!

8/10

Overall has been a very good service hotel. Only need to have more variety for food choices.

10/10

10/10

10/10

We had a wonderfully relaxing holiday at Raffles. A very stylish and luxurious break and felt like we were the only ones the the entire time. Great food and amazing service from all the staff. There are staff absolutely everywhere just waiting to help and assist you in any way you need them to. The beach and pools are ideal to relax in or swim in. The rooms are all huge and make you feel very much at home with all the creature comforts you could hope for. A truly relaxing holiday location that would also be an ideal honeymoon location given the relax and service. We will definitely go again. Worth going all that way for.