Staff is simply awesome, they are really kind people able to help any time and an smile on their faces. Huge problem at this hotel is location (downtown very unsafe area), no access to cars, taxis or buses on front of the hotel, it is located on a alley with no car access. If you are planning to stay at this hotel, DO NOT CHOOSE STANDARD ROOM, temperature in Pereira is about 82-86 Fahrenheit, and room becomes really hot they only have bad noisy ceiling Fans on the Standar Rooms, choose a room with A/C.