Choose dates to view prices

Serena Palace Hotel

Photo gallery for Serena Palace Hotel

In-room safe, individually furnished, desk, blackout drapes
In-room safe, individually furnished, desk, blackout drapes
Standard Double Room | View from room
Bathtub
Bathtub

Overview of Serena Palace Hotel

Serena Palace Hotel

3.0 star property
Beaux Arts Douala hotel with restaurant, connected to the convention center

4 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Bathtub
The price is R1 230
Price available on 2022/12/17
Map
Boulevard de la Republique, Douala, 4330
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool access
  • Breakfast available
  • Free airport shuttle
  • Health club
  • 24-hour room service
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Conference center
  • Area shuttle
For families
  • Private bathroom
  • Terrace
  • Yard
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • In Akwa II

Getting around

  • Douala (DLA-Douala Intl.) - 24 min drive
  • Free airport shuttle
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • Saga Africa - 16 min walk
  • Le Tournebroche - 17 min walk
  • Mediterranée - 18 min walk
  • Le Boj - 3 min drive
  • L'Italien Piccola Venezia - 4 min drive

About this property

Serena Palace Hotel

Serena Palace Hotel offers a free airport shuttle (available 24 hours). Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. A bar/lounge, a health club, and a snack bar/deli are other highlights.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 73 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 10:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite extended parking (fees apply)
  • Free offsite parking nearby; reservations required

Transfers

  • Free airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*
  • Shopping center shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5:30 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • Access to nearby outdoor pool
  • Access to nearby health club
  • Bicycle rentals nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Health club
  • Spa services

Accessibility

  • Elevator

Languages

  • English
  • French

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • Balcony
  • Yard
  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub only

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 14 per person (approximately)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Parking

  • Extended parking is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Frequently asked questions

Does Serena Palace Hotel offer free cancellation for a full refund?
Yes, Serena Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Serena Palace Hotel?
As of 03 December 2022, prices found for a 1-night stay for 2 adults at Serena Palace Hotel on 17 December 2022 start from R1 230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Serena Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Serena Palace Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Serena Palace Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Serena Palace Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Serena Palace Hotel?
You can check in from 2:00 PM - 10:00 PM. Check-out time is noon.
What is there to do at Serena Palace Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy amenities like a health club, spa services, and access to a nearby health club.
Are there restaurants at or near Serena Palace Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Le Boj (2.1 mi), 5 Fourchettes (2.3 mi), and L'Ovalie (2.3 mi).
Does Serena Palace Hotel have any outdoor private spaces?
Yes, every room features a balcony and a yard.
What's the area around Serena Palace Hotel like?
Serena Palace Hotel is in Akwa II, a short 16-minute walk from Eko Market and 19 minutes' walk from La Nouvelle Liberte.

Overall score and ratings

4,0

5,0/10

Cleanliness

5,0/10

Staff & service

4,0/10

Property conditions & facilities

2/10 Poor

Horrible experience for the second time in a role
This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Verified Hotels.com guest review

8/10 Very good

Visit to Douala
It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified Hotels.com guest review

4/10 Fair

Not recommended
Not a nice hotel at all, very noisy room with a hard bed.
Verified Expedia guest review

2/10 Poor

High price, poor quality
Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.
Verified Hotels.com guest review