We stayed here for five nights shortly after the hotel opened, and while we always try to be understanding of teething problems in a brand new property, this went beyond what we'd consider normal. The hotel itself is beautifully designed, and the staff, without exception, pleasant and always willing to put things right when we raised them. That said, so many issues shouldn't have existed in the first place, which felt like a coordination problem.
Our room hadn't been properly cleaned on arrival, with dust, hair and water rings on surfaces, and the dirty glasses, only replaced once across five nights. On the first night we were left with one set of towels for a two person booking and needed to call reception for toilet roll. There was no hot water one night, and the bathroom had a visible gap in the plasterboard, which rather undermined the polished feel elsewhere. Small touches were missing too, no minibar price list, no sewing kit, and only one bathrobe.
Breakfast boxes booked for two mornings went smoothly once, but the second wasn't ready despite being confirmed, causing a rush before our coach. The in-room TV listed breakfast at 7am, yet we were told 7.30am on arrival, and the same screen showed an unproofread notes ‘CTA, discover menu' -meant for staff rather than guests.
The restaurant had the most noticeable issues. Our drinks took a long while to arrive, and every table nearby seemed to be experiencing the same. Similarly the breakfast buffet lacked basic, clear info.