Selina Chelsea

They charge 30 $ for facilities that i never used. Nobody advised me about it. Furthermore, the 90% of the switches on the room doesn't work, the same for the curtain on the back of the bad

Room and hallways were creepily dark. Basically a mattress on the floor. Difficult to get in and out of. Half the lights in the room didn’t work. The phone didnt work. Call front desk and complained and got responses like “oh yeah those lights aren’t working” and “well the other phone works.” Makeup mirror in bathroom had mold growing on it.

The room was comfortable and the decor very modern. The hotel charged a $30 / day facility fee, which was not communicated to be in advance and was slapped on during the exit. I was also charged $10.89 for drinking a minibar bottle of water that I did not consume. I complained to the front desk, but they did not effect any charges. Both felt very dishonest.

Was good, but too many light switches to figure out. Had to unplug a lamp. Also had to take a cool shower as the water didn't get very warm.

We asked to leave our bags secured for the day after check out with an evening flight and they agreed. When we returned, the bags were not secure and sitting on a trolley unsecured near the lobby where anyone could have picked one up and walked off with it. No idea how long they had been unsecured but could have been most of the day. Staff friendly but incompetent. Won’t be staying there ever again.

Air vent / filter must not have been changed for a decade, when the fan was on I felt like the room was going to take off- used my personal ear plugs. I could see the dust blowing in the room air. Amenities were bad and not existing: water kettle or coffee maker. Used and ragged magazines were puked up on the platform... bathroom lighting was too dark, didn’t have much space to place my personal items. I like the place, but hard for me to return to Selina hotels.

First time writing a review on Hotels.com. That is how bad our experience was! The location is difficult to find. The entrance is small and hardly has signs of the hotel. At night, the shower had no hot water. I called the front desk and said they will do something, but nothing changed. I had to call again, probably about 3 times, and finally they said they will change our room which made us pack all our luggage. However, the new room was the same, no hot water. Even worse, the shower drain was clogged, so it flooded the whole room floor in seconds. So we had to call again and since they had no rooms available, we had to return to our original room. So we couldn't take a shower that night. What made it worse was that I have a 2 year old son, so he couldn't take a hot shower after being in the freezing city all day and also wasn't able to put him in bed early due to all the trouble and how long it took to come back to our original room without the problem being solved. That's not the end. We decided to sleep, but the music outside was so loud out, that my family wasn't able to sleep the whole night. Loud music kept playing even when we checked out in the morning around 9am. I told the front desk about the loud music when checking out, but they only said "That music is not from our property". That's all they said. People who were checking out before us were complaining the same. Terrible experience, will not recommend, and will never come back.

Hotel failed to advertise it was in construction, no amenities available. contractors in my room when i arrived, no hot water on the 2nd day, never again. poor managment

The room smelled like body odor. The wooden floors were so dirty. There is nowhere to sit any toiletries in the bathroom.... nowhere! And the sink is the worlds smallest and was clogged. Beware.

Awful, the hotel is under construction which was not mentioned at time of booking. The room was filthy, the bathroom small, the wifi bad, the air on really noisy making it hard to sleep. The whole place needs complete renovation - ruined my business trip I had to leave early.