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Montigo Resorts, Somerset

4.0 star property
Shepton Mallet hotel with spa and restaurant

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Photo gallery for Montigo Resorts, Somerset

Front of property
Smart TV, DVD player
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Smart TV, DVD player
Couples treatment room(s), sauna, hot tub, steam room, body treatments
In the heart of Somerset’s historical district, Montigo Resorts offers a tranquil retreat. Relax with a body scrub or massage at Charlton House Spa, unwind in the steam room or sauna, and enjoy continental breakfast. With free WiFi and helpful staff praised by guests, this upscale hotel has all you need for an unforgettable stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • 24/7 front desk
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference center
  • Business center

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is R2 513
R3 016 total
includes taxes & fees
11 Mar - 12 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Twin Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Sauna, hot tub, steam room, body treatments, body wraps, body scrubs

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  • Free parking
7.0 out of 10, Good, (45)
Holbrook Manor & Spa.
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About the area

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk - 1.2 km
  • Royal Bath and West Showground - 5 min drive - 4.1 km
  • Wells Cathedral - 11 min drive - 10.0 km
  • Wookey Hole Caves - 15 min drive - 14.1 km
  • Longleat Safari and Adventure Park - 24 min drive - 24.5 km

Getting around

  • Bristol International Airport (BRS) - 41 min drive
  • Castle Cary Station - 10 min drive
  • Bruton Station - 20 min drive
  • Frome Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mughal Empire - ‬2 min drive
  • ‪The Coffee Den - ‬5 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪Thatched Cottage - ‬4 min walk
  • ‪Subway - ‬3 min drive

About this property

Montigo Resorts, Somerset

Located near a train station, Montigo Resorts, Somerset is a great choice for a stay in Shepton Mallet. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or facials. A bar/lounge, a health club, and a fitness center are other highlights. Fellow travelers love the helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
    • Pet-grooming services offered
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (during limited hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children's menu

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center

Services

  • 24-hour front desk
  • Laundry service
  • Free newspapers in lobby
  • Wedding services
  • Bike storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Reception hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • DVD player
  • Smart television

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 16 per person
  • Airport shuttle service is offered for an extra charge
  • Spa access is available for an extra charge of GBP 20

Children & extra beds

  • Rollaway beds are available for GBP 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 50 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Facility access costs GBP 20.00 per person, per night. Facilities include fitness facilities, a sauna, and a hot tub.
  • Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard

Also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Does Montigo Resorts, Somerset offer free cancellation for a full refund?

Yes, Montigo Resorts, Somerset does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Montigo Resorts, Somerset?

Yes, pets are welcome. There's a charge of GBP 50 per accommodation, per stay. Service animals are exempt from fees. Grooming services are available.

Is parking offered on site at Montigo Resorts, Somerset?

Yes, there's free self parking.

Is airport shuttle service offered by Montigo Resorts, Somerset?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Montigo Resorts, Somerset?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Montigo Resorts, Somerset and nearby?

Onsite recreation at Montigo Resorts, Somerset includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Montigo Resorts, Somerset also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Montigo Resorts, Somerset?

Yes, there's an onsite restaurant.

What's the area around Montigo Resorts, Somerset like?

Montigo Resorts, Somerset is located a short 14-minute walk from Kilver Court.

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Montigo Resorts, Somerset Reviews

Reviews

8,4

Very good

8,8/10

Cleanliness

8,8/10

Staff & service

8,2/10

Amenities

8,2/10

Property conditions & facilities

7,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Piotr, 1-night trip

10/10 Exceptional

Great place
Heather, 2-night trip

4/10 Fair

While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting.
1-night trip

10/10 Exceptional

Great service great place to be x
Awesome we loved it
Darren, 1-night trip

10/10 Exceptional

Hidden Gem New Glastonbury
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
David, 1-night trip

8/10 Very good

Very warm welcome and helpful staff.
Hannah, 1-night trip

10/10 Exceptional

Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Justin, 1-night trip

10/10 Exceptional

The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
David, 2-night trip

6/10 Good

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
1-night trip

10/10 Exceptional

The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Shaline, 2-night trip

10/10 Exceptional

Mid week stop
Great visit , restaurant menu needs frequent change.
christopher, 2-night trip

4/10 Fair

There is an extra charge for everything, service was poor and didn’t feel like a guest.
Caitlin, 1-night trip

10/10 Exceptional

In a nutshell
Lovely room … gorgeous food, delicious wine, great spa !
Jayne, 1-night trip

8/10 Very good

Pleasant hotel with friendly & helpful staff
We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
Wendy, 2-night trip

8/10 Very good

Charlton House
Very nice old building with some history attached and still featuring some original architectural fittings - has a nice spa but rather small swimming pool , Good gym facilities all provided by Bannatyne. Breakfast was good , Set in its own grounds with lots of open spaces -but very conventient location on Frome road just outside Shepton Mallet ,
Colin, 2-night trip

8/10 Very good

The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
Tina, 1-night trip

8/10 Very good

What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Christopher, 1-night trip

2/10 Poor

The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Toni, 1-night trip

10/10 Exceptional

Beautiful autumn weekend away
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
Elaine, 1-night trip

6/10 Good

Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Stephen, 2-night trip

4/10 Fair

Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Andy, 1-night trip

6/10 Good

The room had no heating in there And the room was very dated
Jon, 1-night trip

4/10 Fair

Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Richard, 1-night trip

6/10 Good

Rooms around the spa will be noisy.
When booking with tesco clubcard you can't use the spa unless you pay extra on arrival. We were in room 20 and the music from the spa was on from 8am to 9pm and could clearly be heard in our room. We asked if it could be turned on at 9 when the spa opened but it still came on at 8. The outside spa area was right outside our room so you can hear everything they were all saying over the noise of the hot tub. The food was really good and the hotel was clean.
2-night trip

4/10 Fair

Not as glamorous as it seems
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Aleksandra, 1-night trip