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Mansión Alcázar Boutique Hotel

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Terrace/patio
Superior Double Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated, desk
Traditional Suite, 1 King Bed | View from room
Traditional Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk
Standard Double Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated, desk

Overview of Mansión Alcázar Boutique Hotel

VIP Access

Mansión Alcázar Boutique Hotel

4.0 star property
4-star hotel in Downtown Cuenca with restaurant and bar/lounge

9,6/10 Exceptional

115 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Refrigerator
  • Bar
Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104

Room options

About this area

What's nearby

  • In Downtown Cuenca

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 7 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Casamigos Café - 2 min walk
  • Mangiare Bene - 3 min walk
  • El pedregal azteca - 3 min walk
  • Restaurant El Asador N: 2 - 3 min walk
  • Tutto Fredo - 4 min walk

About this property

Mansión Alcázar Boutique Hotel

Mansión Alcázar Boutique Hotel is just 2.2 mi (3.6 km) from the airport and offers a shuttle (available 24 hours) for USD 8 per person one-way. Guests can indulge in hot stone massages, aromatherapy, or mani/pedis, and grab a bite to eat at CASA ALONSO, which serves local and international cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a sauna, and a steam room. Fellow travelers say good things about the helpful staff and restaurant.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Wheelchair-accessible parking on site
  • Onsite garage

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)
  • Children's menu

Working away

  • 24-hour business center
  • 12 meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Library
  • Television in common areas
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 46-inch LED TV
  • Satellite TV channels

Home comfort

  • Heating
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Dining

CASA ALONSO - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 8 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 10 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Frequently asked questions

Does Mansión Alcázar Boutique Hotel offer free cancellation for a full refund?
Yes, Mansión Alcázar Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mansión Alcázar Boutique Hotel?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Mansión Alcázar Boutique Hotel on 03 December 2022 start from R1 812, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mansión Alcázar Boutique Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Mansión Alcázar Boutique Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is airport shuttle service offered by Mansión Alcázar Boutique Hotel?
Yes, an airport shuttle is available. The charge is USD 8 per person one-way.
What are the check-in and check-out times at Mansión Alcázar Boutique Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at Mansión Alcázar Boutique Hotel and nearby?
Mansión Alcázar Boutique Hotel has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Mansión Alcázar Boutique Hotel?
Yes, CASA ALONSO offers local and international cuisine and garden views. Nearby restaurants include Tutto Fredo (4-min walk), Osaka Ramen (5-min walk), and V Pho Vietnamita Bistro (5-min walk).
What's the area around Mansión Alcázar Boutique Hotel like?
Mansión Alcázar Boutique Hotel is in Downtown Cuenca, a short 7-minute drive from Cuenca (CUE-Mariscal Lamar) and 4 minutes' walk from San Sebastian Plaza. Travelers recommend the hotel for its central location.

Overall score and ratings

9,6

Exceptional

9,7/10

Cleanliness

9,8/10

Staff & service

9,2/10

Amenities

9,5/10

Property conditions & facilities

9,4/10

Eco-friendliness

10/10 Exceptional

Excellent place to stay while in Cuenca.
This place was truly amazing. Attended Cuenca for a wedding and this hotel was an an amazing and centrally located place to stay. The service was impeccable and the breakfast and food was excellent. When I go back to visit this is the place I’m staying again.
Carlos, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
We were there for my son's wedding. It was amazing. On our last day we had to leave extra early for our flight and they allowed us to have breakfast in the restaurant even before it opened. The rooms are beautiful and they try to accommodate any request you make like having our room be the first to be serviced on the day of the wedding so we could use it for hair and makeup for the ladies. I highly recommend this hotel. Service is impeccable.
Alina, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place
Siamak, 1-night trip
Verified Hotels.com guest review

8/10 Very good

It's a beautiful property in old town Cuenca. Walkable distance to all the landmarks. Rooms were spacious and very comfortable. Nice shower. There is a beautiful garden in the back. Staff were very courteous and helpful. One minus was a lack of sound isolation in the hotel, which especially became an issue when the hotel held a party in the courtyard on a Friday night.
Inna, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a beautiful "old world" property. Our very large suite was exceptional with a domed, frescoed living room ceiling and furnished in traditional good taste. The king size bed was very comfortable and adjacent to a modern bathroom. The breakfasts were delicious and served in a garden like setting. The staff was exceptional and always ready to help.
George, 13-night trip
Verified Expedia guest review

10/10 Exceptional

A gem in the heart of the city.
Mind blowing property, probably one of the finest hotels you can stay at on Ecuador.
Michael, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

During a recent visit to Cuenca we stayed at Mansion Alcazar. It has really been a pleasure. The place in general is attractive, with many elegant touches and many beautiful antiques. The rear garden is wonderful, quiet and with beautiful corners to rest and enjoy the abundant vegetation. The hotel staff was extraordinarily friendly and at all times willing to respond to our requests, which made our stay in Cuenca especially pleasant.
Igor, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful colonial property decorated with great taste
Miguel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Conveniently located three blocks away from city center, this Hotel has a beautiful architecture and spacious rooms. Staff was extremely amicable and ready to help us with our needs. The restaurant menu is outstanding, it features outdoor dining in the patio within the garden. Would definitely stay here again.
Jean, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It was great
Adam, 1-night trip
Verified Expedia guest review