On arrival we were informed that there was no room available for us, although we had a confirmed booking which we had made 5 days before.
Instead, we were sent to a dirty, old, run down holiday village nearby. This place needed urgent renovation, the rooms were smelling badly and the shower had no hot water.
For the second night, we got a standard room although we had booked and paid for an executive room. When confronted with this, the owner of the hotel asked if we would have preferred staying one more night in the horrible holiday village???
The owner of the hotel offered us a voucher for a future stay, which we could not accept since for professional reasons, we would not be able to come back to this region. He refused any other kind of compensation.
We have filed a complaint against this hotel.
While we were there, the same happened to other people.
To finish, the hotel itself was indeed quite nice, newly renovated with much taste. Breakfast was okay. The bathroom smells as the ventilation seems to be connected to the ventilation of the restaurant that is located below. The village of Vielsalm is not very interesting but gives access to nice walks in the neighbourhood.
Based on what happened to us, I can not recommend this hotel to anyone. If you want to make a reservation anyway, please be aware of the fact that you may not get what you pay for!
