Tucked away only 5 mins from the station, up a short steep hill, and about 10 mins walk to the lakeside. The staff were very friendly and humoured me by conversing in my basic Italian rather than immediately answering me in English (which always makes you feel silly for trying, doesn't it?). Make sure you accept the Ticino card they offer you, to get discounts on rail & boat trip tickets. Breakfast buffet was very good quality. Room very clean & comfortable, only small thing was I spilled a few spots of coffee on my duvet the first night and would have preferred that they changed it the next day, but it wasn't a big deal. Overall nice quality, good location & value.