4/10 Fair
21 November 2024
Bad service
Hotel looks great online but it was really disappointed. When we checked in our room did not look as good as the photos. It was a hot day and the air-conditioning was not working, the room was so hot and stuffy. We approached the receptionist who told us to wait 30 minutes as she has reset the aircon. We waited an hour and nothing but hot air. Went back to receptionist who told us she could not do anything further as the supervisor was not there and we had to wait for the supervisor to return. I insisted that she call the supervisor and she did. They said they could not get someone out to look at the airconditoning until Monday as it was weekend. There was no way that we would stay in a room. I demanded to leave and not be charged. The receptionist had really bad service, she was inexperienced and did not care. We were told that we we would not be charged and we left and found a lovely hotel river front which was even cheaper, had lovely views and airconditioning.
Nikki
Nikki, 1-night family trip
Verified Hotels.com guest review
