I recently had a highly disappointing stay at Duke Hotel. First and foremost, the cleanliness was appalling. The room was not properly cleaned, and there were visible dirt and stains everywhere. To make matters worse, there were significant issues with the hot water, making showers uncomfortable and unpleasant.
The biggest letdown, however, was the management. The manager seemed completely indifferent to anything but making money. Due to a booking mistake with Expedia, I ended up booking the wrong nights. Despite the hotel already receiving payment for the two nights I didn’t stay, they insisted I pay full price for an additional night. I was willing to pay, but they charged me the full price even though their reception sign recommended a price that was half of what I was billed. When I raised this issue, the manager dismissively said, "It is what it is."
Overall, the experience was terrible, and I would not recommend Duke Hotel to anyone. The lack of cleanliness, hot water issues, and the uncaring attitude of the management made for an unpleasant stay.