ibis Styles Carcassonne La Cité

Photo gallery for ibis Styles Carcassonne La Cité

Primary image
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Premium bedding, in-room safe, blackout drapes, soundproofing

Overview of ibis Styles Carcassonne La Cité

ibis Styles Carcassonne La Cité

3.0 star property
3-star hotel in Carcassonne with restaurant and bar/lounge

8,8/10 Fabulous

586 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
The price is R1 398
Price available on 2022/05/29
Map
2 rue Darius Milhaud, Carcassonne, Aude, 11000
Main amenities
  • 60 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Fitness center
  • Seasonal outdoor pool
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Computer station
  • Front desk safe
  • Snack bar/deli
For families
  • Free cribs/infant beds
  • Playground on site
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Carcassonne
  • Carcassonne Medieval City - 2 min drive
  • Chateau Comtal - 3 min drive
  • Narbonnaise Gate - 4 min drive
  • Massif Central - 27 min drive

Getting around

  • Carcassonne (CCF-Pays Cathare) - 46 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Verzeille Station - 19 min drive
  • Carcassonne Station - 30 min walk

About this property

ibis Styles Carcassonne La Cité

A great choice for a stay in Carcassonne, ibis Styles Carcassonne La Cité is just 4.1 mi (6.6 km) from the airport. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Le Heaume, which serves French cuisine and is open for breakfast and dinner. A bar/lounge and a fitness center are other highlights, and rooms offer flat-screen TVs and premium bedding. The comfortable beds and helpful staff get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up; COVID-19 vaccination requirement applies to all guests aged 18 and up; guests providing vaccine record must have received complete vaccination at least 7 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 18 and up; COVID-19 vaccination requirement applies to all guests aged 18 and up; guests providing vaccine record must have received complete vaccination at least 7 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • The hotel restaurant is open Monday-Thursday from 7:30-9 PM
  • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Restrictions apply*
  • 1 per room (up to 22 lbs)

Internet

  • Internet
  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Parking
  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Other information
  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Taking the kids

  • Playground
  • Children's menu
  • Pool gate

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels

Home comfort

  • Climate-controlled air conditioning and heating

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Le Heaume - This poolside restaurant specializes in French cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.43 per person, per night. This tax does not apply to children under 18 years of age.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10.00 per pet, per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 9:00 PM
  • The seasonal pool is open from June to September
  • Guests under 16 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 18 and up. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 7 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

INTER-HOTEL Oliviers
INTER-HOTEL Oliviers Carcassonne
INTER-HOTEL Oliviers Hotel
INTER-HOTEL Oliviers Hotel Carcassonne
ibis Styles Carcassonne Cité Hotel
ibis Styles Cité Hotel
Hôtel Oliviers Carcassonne
Hôtel Oliviers
Oliviers Carcassonne
ibis Styles Carcassonne Cité
ibis Styles Cité
Ibis Styles Carcassonne Cite
ibis Styles Carcassonne La Cité Hotel
ibis Styles Carcassonne La Cité Carcassonne
ibis Styles Carcassonne La Cité Hotel Carcassonne

Frequently asked questions

Overall score and ratings

8,8

Fabulous

9,0/10

Cleanliness

8,9/10

Staff & service

8,6/10

Amenities

8,7/10

Property conditions & facilities

8,2/10

Eco-friendliness

6/10 Good

Good location
Unfortunately I got a disabled room in the first floor, the shower was not very convenient with the water running all over the floor. The bathroom had a terrible pee smell, really unbearable. Very basic room with the bear minimum. Wifi is good, breakfast is good, comfy mattress and pillows. 10min walk distance to the castle. Large parking lot onsite. Friendly and efficient staff.
Antonio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, available parking and close to all
Augusto, 4-night family trip
Verified Expedia guest review

8/10 Very good

Great choice to visit Carcassonne
Very pleased with our choice to spend a night in this hotel. Convenient parking, friendly staff, nice pool, and good breakfast. We both slept very well in the comfortable (and giant!) bed. Our room was very quiet as well. Being able to walk to the medieval city was why we chose the place: it takes only 6-8 minutes!
Julie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The property and the reception staff were OK, but the manager “Sebastien” was nothing short of despicable. I asked the receptionist to speak with the manager to ask him a question regarding extra charges (40 Euros) for my 4yo daughter to sleep with us in the same room and he did not want to bother to come out. When I insisted in talking with him, he was extremely rude. He claimed he didn’t speak English, but he did a little. When I told him I didn’t agree to the extra charges as I had called ahead to ask precisely if there would be any and they had told me none, he said there was no record that I called and that basically was my word againt his. I told him had I known this, I would have reserved somewhere else, he said that he would cancel my reservation not even giving me an option or at least being professional or courteous. At this point, while having this conversation, my daughter and husband had just come out if the pool and noticed that our room key didn’t work, so I told him to give us new one so we can pack and leave, he REFUSED to give me the key!!! I told him I had a 4 yo kid wet and waiting outside the room without a towel he still refused. He wanted me to call Expedia first for some reason. I told him the call to Expedia being an international connection had dropped several times so I was going to try them later because my priority was my daughter. He dud not care. I ended up threatening to call the police if he didn’t open the room. He still refused!!!
2-night family trip
Verified Expedia guest review

6/10 Good

Unwelcoming check-in policy
Unwelcoming hotel chain policy. Having to wait an extra hour for check-in (3pm) marred the experience. Turns out 2pm check- in is for guests who booked directly with the hotel and 3pm is for everyone else. Otherwise, staff and facilities excellent
Shaun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

overnight stop
newly decorated, great location, staff very helpful.
Susan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente
dalmo luis da, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Superb hotel, great value for money
Excellent hotel, perfectly located for access to the Old Town. Very friendly and helpful staff. Superb buffet breakfast. Good bar. Lovely atmosphere. Rooms comfy, clean and with good views towards the Walled Town.
Ian, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

on, clean & super parking.
Lovely hotel, great parking, v clean & fresh, decent size room, comfortable bed & pillows & nice bathroom & a lovely looking outdoor pool & garden area for sunny warm days. Location was perfect for the old town/castle, 10 min walk and safe. Hotel was quiet too. Breakfast was lovely with many choices and fresh orange juice too. Would definitely stay again.
Helen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great spot to stay for a Cité visit
Good parking, clean, well designed rooms and a great included breakfast. Fresh squeezed OJ! Friendly staff. Would recommend a stay here.
Mario, 2-night trip
Verified Hotels.com guest review