8/10 Very good
10 September 2024
It is lovely Hotel, but considering it is a "Relatively New Resort" we were expecting much better standards.
Staff were friendly but, again normal service.
Staff at the Reception should be a bit more professional and gentle when talking to Guests. specially on Sunday evening when I approached the reception, the Receptionist (Fabio) was a bit abrupt and did not even allowed me to finish my request, when he already say "NO"
I particularly found the way that he spoke a bit out of tone.
Bed linen and towels were not in good condition and the cleaning was ok but needs lots of improvement.
I would prefer not to share pictures of bed linen, towels and cleaning as I hope we were just unlucky.
The bathrobes and slippers were so beautiful and fluffy (Love them)
Verified traveller
2-night trip
Verified Hotels.com guest review