I am not a person that would normally complain but feel scammed and wouldn't want anyone else to waste their hard earned money. This is most definitely NOT a 5* hotel as advertised. The whole place is in dire need of renovating. The carpets are worn and stained, towels are badly frayed, stained with holes. The whole hotel decor is plain and in need of a deep clean. The beds are uncomfortable, shower curtains not fit for purpose - the main curtains fabric resembled shower curtains material (also stained and filthy) Indoor swimming pool (which is also one of the outdoor pools) not heated so not fit for use in February which was also not maintained to decent standard. Jacuzzi was only just lukewarm.
Food was extremely basic, not replenished as frequently as needed. Only one staff member on to clean tables/replenish which meant there were many days of having to clear tables yourself. Amenities stated on the website don't exist - no yoga, robes, slippers, free water or massage service. Some sites state it has a local shuttle to get to town - it doesn’t. No tea making facilities in the room (when asked, was provided with kettle and cups only) If i'd booked a 3* hotel I wouldn't complain but this is a far cry from a 'Luxury 5*' as stated. It is an absolute insult to the hotels that are awarded 5* for their efforts, amenities and luxury. It's not allowing me to upload photos of which I have plenty. The only decent thing about this hotel are the views.