2/10 Poor
21 October 2024
Will not stay again
Upon check-in I was told that somebody else got checked into my room. They moved us upstairs where I was met with a room with bed sheets that appeared to have food wiped on them, when brought to their attention I was told "we only have two people working so we'll get it taken care shortly". By the time I walked back upstairs the phone was ringing and we were told that the manager had to leave for the day and they were moving me rooms because they "couldn't get to it until tomorrow morning". The hallways and rooms were visibly dirty, the staff didn't seem to have any idea what was going on in the building or with the rooms. We changed rooms twice before anything got remotely close to resolved.
Jordan
Jordan, 2-night family trip
Verified Hotels.com guest review