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Hotel Unknown

3.5 star property
Hotel with spa, near Paseo de Montejo

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Photo gallery for Hotel Unknown

Premium bedding, in-room safe, blackout curtains, soundproofing
Terrace/patio
Flat-screen TV
Flat-screen TV
Exterior
In the heart of Mérida Centro, Hotel Unknown offers a vibrant getaway with continental breakfast, a lively bar, and an inviting restaurant. Unwind by the outdoor pool or take advantage of concierge services to plan your day. With luggage storage and tour/ticket assistance on hand, guests have praised the helpful staff for making their stay seamless.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Cable TV service
  • Premium bedding
The current price is R1 385
R1 676 total
includes taxes & fees
05 Jun - 06 Jun

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout drapes/curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium bedding, in-room safe, blackout curtains, soundproofing

Premium Suite, 2 Bedrooms, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Fan
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Double Room, 2 Queen Beds

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout drapes/curtains
Private bathroom
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Double Room, 2 Queen Beds, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout drapes/curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 1 King Bed, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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  • Pool
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9.2 out of 10, Wonderful, 661 reviews
The price is R670
R811 total
includes taxes & fees
02 Jun - 03 Jun
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About the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Mérida Cathedral - 14 min walk - 1.3 km
  • Plaza Grande - 14 min walk - 1.3 km
  • US Visa Applicant Service Center - 18 min walk - 1.5 km
  • Yucatan International Convention Center - 3 min drive - 2.5 km
  • U.S. Consulate Merida - 4 min drive - 2.9 km

Getting around

  • Mérida International Airport (MID) - 13 min drive
  • Teya-Merida Station - 29 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪El Lucero del Alba Bar - ‬9 min walk
  • ‪Café Montejo - ‬6 min walk
  • ‪Bar la Campana Grande - ‬7 min walk
  • ‪Wookiee Monchis - ‬7 min walk

About this property

Hotel Unknown

Hotel Unknown puts you just a 5-minute drive from Paseo de Montejo and Mérida Cathedral. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • No elevator (single level property)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, UNKNOWN.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 280 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Property Registration Number FHA190725TS5

Also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Unknown?

Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Hotel Unknown?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 280 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Unknown?

Sorry, there's no onsite parking at Hotel Unknown.

What are the check-in and check-out times at Hotel Unknown?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Unknown?

No, this hotel doesn't have a casino, but Casino La Cima (16-min walk) and Diamonds Casino (9-min drive) are both nearby.

What is there to do at Hotel Unknown and nearby?

Hotel Unknown has a spa and an outdoor pool.

Are there restaurants at or near Hotel Unknown?

Yes, there's an onsite restaurant.

Does Hotel Unknown have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Unknown like?

Hotel Unknown is a short 17-minute walk from Mérida Cathedral and 18 minutes' walk from Paseo de Montejo.

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Hotel Unknown Reviews

Reviews

9,2

Wonderful

9,4/10

Cleanliness

9,4/10

Staff & service

9,0/10

Amenities

9,0/10

Property conditions & facilities

9,4/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Fashion

What guests liked

  • The pool is a fantastic feature, with many guests enjoying the private and public pools, perfect for cooling off in the hot weather. (13 reviews)
  • Breakfast was good, with options including a fruit plate and eggs prepared to order. (7 reviews)
  • The in-house massage therapists and spa services were an extra bonus and a wonderful experience. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Excellent staff and service!
3-night trip

10/10

Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
1-night trip

10/10

This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
5-night trip

10/10

We came from New York and stayed for three nights. We loved everything about our stay: the cute swimming pool located in the sun, the charming suite, the friendly and welcoming staff, and the location. Thank you! We’ll be back!
3-night trip

10/10

Private plunge pool. All things combined lead to a pleasant three week stay.
24-night trip

10/10

Great peaceful place.
4-night trip

10/10

Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
2-night trip

8/10

The rooms are quite spacious, which is nice. The hotel makes an effort for clients and accommodates requests for extra blankets etc. Convenient fifteen minute walk from Merida Centro. A few downsides: despite the netting on the windows, our room was full of mosquitos. The pool was also full of dead insects. Breakfast is mediocre. Finally, sound travels easily between the rooms.
3-night trip

10/10

Perfect
1-night trip

10/10

I like the hotel, is clean and have a lot space the rooms, but the breakfast is poor.
5-night trip

10/10

A lovely boutique hotel with wonderful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celeb
3-night trip

8/10

The hotel was clean and well equipped. The staff was very friendly. The included breakfast was also okay - nothing special, but everything you needed. We would definitively come back!
3-night trip

8/10

They had a large updated TV and we were able to hook up our Fire stick to get US Utube and our Prime Video programing. The room was very private and breakfast was included and very convenient. The bathroom was large and plenty of counter space. The patio was attractive with a small pool but they might provide outdoor seats. Bring a small power strip with you because outlets are limited as they are in most older Mexican hotels. The staff was helpful and attentive.
4-night trip

10/10

A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
1-night trip

10/10

Everyone was very helpful and kind.
4-night trip

10/10

kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
2-night trip

10/10

Very short but good. Would go back for a longer stay.
1-night trip

6/10

Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
1-night trip

10/10

We returned to this small and welcoming hotel and it felt like coming home. Not ultra fancy but stylishly decorated with a lot of tasteful wood accents. Really very nice and well located, close to the Santiago Park and very walkable to the main plaza and other parks. Staff very friendly. Many rooms have a little dipping pool and there is a mid sized central one on the grounds which we've always had to ourselves. The restaurant is small but pleasant and the lobby counter extends into a small bar where they'll serve you a drink. TV, safe, coffee service, all fine. Only things I'll mention are no fridge (seems common) and the pathway to rooms is sort of like railway ties, not sure how easily a wheelchair navigates the path.
2-night trip

10/10

The style is amazing.. real Yucatan construction with modern design and amazing rooms with private patio jacuzzi
3-night trip

10/10

Hotel Unknown is one of the best hotels I've ever stayed in. The rooms are huge, incredibly clean, and come with a separate living area. The "Standard Room" should be called the "Standard Suite." It comes with a small private garden. The room comes with solid furniture. Honestly, it's better than the pictures and rivals what I've seen in four and five star luxury hotels. The staff are very friendly and helpful and give you plenty of privacy. It's in a quiet, artsy, safe neighborhood close to the central area. There are some great cafes and restaurants very close by. The hotel allows pets. If that bothers you, you might want to ask them to put you in a room away from the lobby. The breakfast consists of a small fruit plate, eggs, and tortillas. We loved the place and can't wait to go back. If you like small boutique hotels, this place is *perfect*.
4-night trip

10/10

.
6-night trip

10/10

Pleasant small hotel, well maintained with friendly staff. We ate at the restaurant one evening and it really delivered on the local specialties. The immediate area of the hotel is quiet and residential but you are a few quick blocks from Santiago park, which had food, dancing, great desserts etc
4-night trip

10/10

Clean, spacious and comfortable
2-night trip

10/10

The hotel is beautiful and we recommended specially for couples. Is quiet and cozy, very romantic. The staff is very friendly and helpful. Do not be put off by the exterior of the street, once you are inside is very nice. Our room had its own private pool and it was really nice. The only possible downside is that is about a 15 minute walk from downtown or a 8 dollar UBER ride. We chose to walk and it was not bad at all. About two blocks from the hotel is the Mercado de Santiago where you can find good food at very affordable prices.
2-night trip