Stayed in rooms 308 and 102. Encountered running toilets, leaky showers, non working refrigerators, faulty door locks, dirty carpeting, bugs, and rooms reaking with the smell of stale tobacco and marijuana. Would not have stayed if a vacancy could be found nearby.
Intially assigned to room 308. Easy enough to get our belongings in; however, upon trying to leave the room, the door would not close. Called front desk several times. No answer. Went to the front desk, advised employee of issues with room, and asked for another room. Was advised that no other room was available. 90 minutes of our stay wasted while staff tried to get the door closed and address issues.
Returned a few hours later... refrigerator still not working - door and toilet appeared to be ok. However, when needed to go back out, the room door would not open. We were trapped inside for almost 4 hours while staffers tried to get the door open. Around 3am, a worker climbed a ladder to our 3rd floor window, gave instructions to take the window and screen out of the frame so he could enter the room. 15-20 minutes later, the door was pried open. We gathered our things and moved to the now available room 102. The door and refrigerator worked but the condition of this room was worse than that of room 308.
The pool was nice and breakfast was ok; however, there were lines on both days - the coffee machine broke on day 1, the pancake machine broke on day 2.
Inconvenienced. No compensation offered by management.