Four Seasons Hotel Shanghai

Upon entering my room: dirt on the floor, lots of dust but also bigger pieces in several places; stains on the chrome toilet lever; and sticky stains on the desk I even called to tell the front desk and ask if they were sure the room was done before my check-in and the answer from the front desk lady was "so what can I do about that now?" and "so you don't want a turndown service?" in an angry and annoyed voice. I said it's all fine then and asked to just make sure it will be clean the next day - next day when I came back still dirt on the floor in several places, meaning it wasn't cleaned at all properly. For a hotel chain that just had a major hygiene and cleanliness scandal in China last year, one would think they'd try a bit harder. I've had dozens of trips tosl Shanghai, this was the worst hotel out of all I ever stayed. There are tons of better options in this city in the same price range.

It’s a very nice stay. Hotel has good quality in terms of the staff service, the manner how they are trained, the caring for the customers, the cleanliness of the rooms etc. Even though the hotel rooms look a little bit old, the bed is comfortable. And the location of the hotel is fabulous. Breakfast is good too.

terrible sinking stayed there many times

Excellent attention and service. Room was clean and comfortable. All needs for business and family’s were fulfilled. Food was 1st class and delicious. Certainly will come back

Very nice two night stay. Great location. All’s well except check in is a bit off. The receptionist just check me in, took a dep and copied my passport , handed me my key and pre-ordered train ticket and said I am good to go. I just got off an early morning flight from Seoul having to get up at 5am that morning and is not at my best so I just left and go to my room. Half way through unpacking, I realize that the receptionist missed informing me regarding breakfast that come with the room and wifi. This is not such a big deal cause I will find out soon or later but given this is a Four Season Hotel I naturally set the par higher. First time this ever happen during a check in. I always booked room with breakfast and without fail, I’ll be inform that breakfast comes with the booking and where the breakfast spot is located snd also wifi information. Even at much lesser hotels. Ended up calling the front desk for info. Like I said not a big deal but I expected better from a Four Season. I’ll be checking back for two more evenings on the 19th after my trip to SuZhou. i’ll see if it is a norm or just a one time oversight with the hotel. All other services are as expected from a Four Season.

Wonderful service. It made me and my family feels so welcome. Thank you!

They really have their act together here. Every aspect of our experience was carefully coordinated to be as comfortable and helpful as possible.

Good location n excellent room

One of the best hotels in Shanghai if not the world. I always feel right at home when I am there, actually better than home.

We loved staying at the Four Seasons. Beautiful hotel, wonderful pool, spa and gym. Most of all, the service was impeccable. At Our breakfast buffet we were greeted by name, our waiter (recently promoted to captain) Louis was so friendly, professional, and accommodating as was Summer and the other extraordinary staff. We will return