Viva Maya by Wyndham, A Trademark Resort

Property class: 3.5

Choose dates to view prices

At Viva Maya by Wyndham, A Trademark Resort, you can spend time at the beach enjoying beach massages, yoga and volleyball, plus you'll only be steps from Playacar Golf Club. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. La Terraza, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers say great things about the helpful staff and beach location.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is R4 729
R5 775 total
includes taxes & fees
14 Oct - 15 Oct

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room

A hotel room with two beds, a desk, and a chair.

Room

  • Garden view
  • 28 sq m
  • Sleeps 4

View all photos for Room

A hotel room with two beds, a desk, a chair, and a TV.

Room

  • Ocean view
  • 28 sq m
  • Sleeps 4

View all photos for Room

A hotel room with two beds, a desk, a chair, a TV, and a sliding glass door to a balcony.

Room

  • Garden view
  • 28 sq m
  • Sleeps 4

View all photos for Superior Garden, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a sliding door.

Superior Garden, 1 King Bed, Non-Smoking

8,6 out of 10
Excellent
(27 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a TV.

Superior Garden, 2 Queen Beds, Non-Smoking

8,4 out of 10
Very good
(50 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a view of greenery through a sliding door.

Deluxe, 2 Queen Beds, Non-Smoking

8,4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Ocean, 1 King Bed, Non-Smoking

10,0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Ocean, 2 Queen Beds, Non-Smoking

8,0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Accessible Room, 1 Queen Bed, Non-Smoking

8,4 out of 10
Very good
(5 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10,0 out of 10
Exceptional
(1 review)
  • Sleeps 4

Similar properties

A resort with a pool, beach, and ocean view.
The Reef Playacar Beach Resort & Spa - All Inclusive
Playacar
  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.2 out of 10, Very good, 1 002 reviews
The price is R3 779
R4 635 total
includes taxes & fees
28 Oct - 29 Oct
The Reef Playacar Beach Resort & Spa - All Inclusive
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 2 min walk - 0.2 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Mayan Ruins of Playacar - 6 min walk - 0.6 km
  • Xaman Ha Aviary - 14 min walk - 1.2 km
  • Quinta Avenida - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪rosa roja - ‬9 min walk
  • ‪Turquesa - ‬6 min walk
  • ‪Hotel Riu Palace Riviera Maya - ‬1 min walk
  • ‪Occidental Allegro - ‬3 min walk

About this property

Viva Maya by Wyndham, A Trademark Resort

  • At Viva Maya by Wyndham, A Trademark Resort, you can spend time at the beach enjoying beach massages, yoga and volleyball, plus you'll only be steps from Playacar Golf Club. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. La Terraza, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers say great things about the helpful staff and beach location.

All-inclusive details

  • All-inclusive room rates at Viva Maya by Wyndham, A Trademark Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Scuba-diving lessons
    • Surfing/body boarding
    • Windsurfing

Land activities

    • Cycling
    • Fitness facilities
    • Tennis
    • Volleyball
    • Children's club

Lessons/classes/games

    • Aerobics
    • Bartending
    • Cooking
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances
    • Theme parties

At a glance

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Archery
  • Rock climbing
  • Kayaking
  • Canoeing
  • Scuba diving
  • Windsurfing
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference space (18977 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Front entrance ramp
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Travelife. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.22 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from September 1 2026 to October 1 2026 (dates subject to change):
  • One of the swimming pools
The property will be renovating from September 21 2026 to October 20 2026 (completion date subject to change). The following areas are affected:
  • Lobby

Alternate facilities will be available offsite during the renovation.

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Frequently asked questions

Does Viva Maya by Wyndham, A Trademark Resort offer free cancellation for a full refund?

Yes, Viva Maya by Wyndham, A Trademark Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Viva Maya by Wyndham, A Trademark Resort?

Yes, there are 3 outdoor pools. One of the pools will be unavailable from September 1 2026 to October 1 2026 (dates subject to change).

Are pets allowed at Viva Maya by Wyndham, A Trademark Resort?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Viva Maya by Wyndham, A Trademark Resort?

Yes, there's free self parking.

Is airport shuttle service offered by Viva Maya by Wyndham, A Trademark Resort?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Viva Maya by Wyndham, A Trademark Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Viva Maya by Wyndham, A Trademark Resort and nearby?

Have fun with onsite activities like kayaking, windsurfing, and rowing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Viva Maya by Wyndham, A Trademark Resort also has 3 bars and a sauna, as well as a fitness center and a garden.

Are there restaurants at or near Viva Maya by Wyndham, A Trademark Resort?

Yes, there are 5 onsite restaurants, featuring international cuisine.

Does Viva Maya by Wyndham, A Trademark Resort have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Viva Maya by Wyndham, A Trademark Resort like?

Viva Maya by Wyndham, A Trademark Resort is located on the waterfront in Playacar, a short 6-minute walk from Mayan Ruins of Playacar and 9 minutes' walk from Playacar Beach.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Viva Maya by Wyndham, A Trademark Resort Reviews

8,2

Very good

8,8

Cleanliness

8,4

Amenities

8,6

Staff & service

8,2

Property conditions & facilities

Guest review summary

What guests liked

  • The beach is consistently described as beautiful, clear, clean, and spectacular with plenty of chairs for all guests. (98 reviews)
  • The spa service was highly praised for being delightful, amazing, and worth every penny, with one reviewer even recommending a specific therapist, Candy. (8 reviews)
  • The pool areas were always spotless and the adult pool was a highlight with its own bar and bathroom. (38 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Buffets
Entertainment
Drinks
Recreation
Booking

Reviews

Verified review

6/10 Good

This was our first time there the food could definitely be better the 8 days we stood there we were only able to make 1 reservation for the restaurant. When we were there the restaurant was closed without any notice to us. The beach is beautiful the bartenders amazing!!
Verified review

10/10 Exceptional

Everything was great and the staff super👍
Verified review

6/10 Good

The rooms were very clean. The bar always had great staff and the property was very welcoming.
Verified review

10/10 Exceptional

Staff were very helpful only thing is we only got one restaurant booking and that was not an easy task.
Verified review

8/10 Very good

Room was clean, most of the staff was great. Food was ok
Verified review

10/10 Exceptional

Friendly staff have stayed here before and they never disappoint
Verified review

10/10 Exceptional

The staff were very helpful gave excellent customer service . We enjoyed the activities and night shows. Traveled with my husband.
Verified review

6/10 Good

The place itself it's really nice we loved the beach. Staff ia very friendly and helpful the rooms are decent well kept and clean.Sadly I have to agree with most comments from others about the food was not good at all.
Verified review

8/10 Very good

Nice and safe property for tourists, live vibes and great place for family and couple vacation. A lot of food choices at the buffet. Overall, Cafe Maya is our favourite for coffee and smoothies. Staff are friendly and helpful for the most part, but not top tier. The only disappointment was, you can only booked 2 restaurants out of the 4, where some other resorts offer all of them.
Verified review

10/10 Exceptional

I love everything in the property, room was cleaned every day, and the staff were amazing, the entertainment team at the pool was wonderful they have a lot of activities for all guests, Wille, Jair, and the rest of the team God bless, Good, Good, and Good work, continue positive and lovely with your job and people. 😍😍😍😍😍😍😘😘😘.
Verified review

8/10 Very good

Clean room friendly staff and great location Good entertainment and great beach
Verified review

8/10 Very good

Nice room friendly people great location
Verified review

10/10 Exceptional

The amenities and activities at Viva Maya are very good. The resort is very nice and has a beautiful beach with plenty of chairs for all guests. The food is good as well. The restaurants are nicely decorated and special. The only negatives are: small hotel rooms that seem dated and poor internet.
Verified review

10/10 Exceptional

We loved the resort. Everything was accessible and close enough to walk to in 5 minutes. Rooms were clean and staff were wonderful and helpful. The beach was beautiful and plenty of chairs for everyone. We loved the food and coffee bar. Our only suggestion would be for more bar staff as the lines were long for drinks in all areas. Would definitely recommend this resort!
Verified review

10/10 Exceptional

Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Verified review

10/10 Exceptional

The staff were amazing and very friendly! Special thanks to Horacio for his assistance in helping us with getting transportation to ferry in Playa del Carmen and friendly conversations. We would love to come back again next year!
Verified review

2/10 Poor

The food was terrible. The alcohol was in plastic bottles and the only "high end" was absolute and baileys for members only. Staff was great and entertaining/helpful. Place was clean.
Verified review

10/10 Exceptional

Wonderful Staff which helped make this an amazing stay. Highly recommend this resort.
Verified review

8/10 Very good

yes, the room was very clean
Verified review

8/10 Very good

When getting off the plane in Cancun please avoid people trying to give you a deal at another resort that you are not staying in. They will harass you and try to get you a “good deal” but your resort will offer the same excursions. Viva Maya’s staff was great but a select few were not so great. Checkout kept getting delayed because the system was down. Housekeeping was amazing. The pool entertainment was fun but please less twerking.
Verified review

8/10 Very good

Love the beach!
Verified review

8/10 Very good

The was spotless, the staff very helpful when needed, and courteous, staff were constantly cleaning,
Verified review

8/10 Very good

Staff was good and friendly. The resort is right size. Food lacked in taste at the buffay. The restaurants food was good
Verified review

10/10 Exceptional

The cleanliness is 10/10 and the staff is wonderful! I’ve been there 3 times now, and hoping to return!
Verified review

10/10 Exceptional

Me and my fríend had an amazing vacation for my birthday! The staff was always so friendly and happy rain or shine!