All properties in Hangzhou, Zhejiang, China

Shangri-La Hangzhou

Lakefront hotel with 2 restaurants, near West Lake

  • Free WiFi and free parking

Image gallery

  • Guest Room
  • Guest Room
  • West Wing Horizon Lakeside Gardenview King - Living Room
  • West Wing Horizon Lakeside Gardenview Twin - Living Room
  • Guest Room
Guest Room. Image 1 of 88.
1 / 88Guest Room
78 Beishan Road, Hangzhou, 310007, Zhejiang, China
8,2.Very good.
  • Like most said. Outdated and run down. It’s really a pity. The property would probably…

    Jan 11, 2021

  • Good Lake view, easily access to famous lake walkable path, enjoy the scenery

    Feb 1, 2020

See all 56 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Contactless check-in is available
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 212 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Health club
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Playground on site
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Xihu
  • West Lake - 7 min walk
  • Yui Fei Temple - 3 min walk
  • Solitary Hill - 3 min walk
  • Xiling Seal Engraves Society - 4 min walk
  • Beishan St - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • West Wing Lakeside Gardenview King
  • West Wing Hillview King
  • West Wing Lakeside Gardenview Twin
  • West Superior Hillview Twin
  • West Wing Executive Suite
  • West Wing Horizon Lakeside Gardenview King
  • West Wing Horizon Lakeside Gardenview Twin
  • West Wing Horizon Hillview King
  • West Wing Horizon Hillview Twin
  • Presidential Suite (West)
  • Suite, Lake View (West Wing)
  • Premier Room, 1 King Bed (West Wing Horizon)
  • Premier Room, 2 Twin Beds (West Wing Horizon)

What’s around


  • In Xihu
  • West Lake - 7 min walk
  • Yui Fei Temple - 3 min walk
  • Solitary Hill - 3 min walk
  • Xiling Seal Engraves Society - 4 min walk
  • Beishan St - 4 min walk
  • Quyuan Park - 5 min walk
  • Su Di Causeway - 7 min walk
  • Ruan Gong Islet - 10 min walk
  • Zhongshan Park - 11 min walk
  • Zhejiang Museum - 11 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 48 min drive
  • Hangzhou Station - 8 min drive
  • Hangzhou East Railway Station - 11 min drive
  • Hangzhou South Station - 21 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
See on map
78 Beishan Road, Hangzhou, 310007, Zhejiang, China

At a glance

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport shuttle (available 24 hours)*
  • Train station pick-up*


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness facilities
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Mountain biking nearby
  • Health club
  • Billiards or pool table

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 900
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace


  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator (on request)
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Small print

Also known as

  • Hangzhou Shangri-La
  • Shangri-La Hangzhou Hotel
  • Shangri La Hotel Hangzhou
  • Shangri-La Hangzhou Hangzhou
  • Shangri-La Hangzhou Hotel Hangzhou
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou

Optional extras

Rollaway beds are available for CNY 350.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)

Train station pick-up service is offered for an extra charge


The listed child breakfast fee applies to guests age 11 and younger.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Shangri-La Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Huabei Hotel (4-min walk), Lou Wai Lou (9-min walk), and Costa coffee (11-min walk).
  • Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.
  • Have fun during the warmer months with activities such as hiking. Enjoy amenities like a health club and a garden.
8,2.Very good.
  • 10,0.Exceptional

    we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.

    Sophie, 4 night family trip, Jan 1, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    5 star traditional resort

    Excellent in every way. 5 star traditional resort hotel.

    Thomas, 1 night family trip, Nov 18, 2019

    Verified guest review

  • 10,0.Exceptional

    Historical Hotel.

    Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.

    Kamal, 3 night romance trip, Oct 15, 2019

    Verified guest review

  • 2,0.Poor

    Rude and insulting

    Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.

    1 night business trip, Aug 26, 2019

    Verified guest review

  • 10,0.Exceptional


    Great location! The west lake is just across the street!

    1 night romance trip, Jul 1, 2019

    Verified guest review

  • 6,0.Good

    It’s Simply not a Shangri-La

    Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.

    jonathan, 3 night family trip, Apr 19, 2019

    Verified guest review

  • 8,0.Very good

    The concierge staff are the best, especially a staff with a pair of eyeglasses. He is always very knowledgeable on travel tips, providing prompt golf car rides, and being helpful on taxi, luggages, and English maps, since my wife does not read Chinese.

    Andy, 3 night family trip, Apr 16, 2019

    Verified Orbitz guest review

  • 10,0.Exceptional

    Excellent service

    They proactively asked us if we wanted to upgrade. Hotel is older, may need a renovation. It’s convenient and the staff was friendly and helpful.

    Sandra, 3 night romance trip, Apr 14, 2019

    Verified guest review

  • 10,0.Exceptional

    Really good Chinese food at the Shang Palace, especially like the spring menu.

    Ken, 3 night family trip, Mar 30, 2019

    Verified Expedia guest review

  • 4,0.Fair

    The hotel is old and in need of a desperate revamp.

    2 night romance trip, Mar 28, 2019

    Verified Expedia guest review

See all 56 reviews