The Belvedere Hotel

Stayed here on 05th August. Paid in cash. Stayed again on 12th August when cash was REFUSED by the 'manager' Mike W who appears to be in dire need of upskilling in customer relations. Apparently the 'courtesy' of accepting cash on my visit a week earlier, was no longer available due to a change i hotel policy. However, I persisted and he eventually relented. After staying 2 nights we relocated to another hotel for the remainder of our stay in NYC (4 nights). The aircon in the room is extremely NOISY, and does interfere with your sleep. Due to Mike W's behaviour and body language, I will most certainly give this hotel a wide berth on my next visit to NYC.

Our hopes were high for our stay here but it is an absolutely mediocre hotel not worth the room rate (let alone the additional $30/night additional charge). Front desk staff were brilliant! Room cleaning staff can’t speak English. We had to request coffee pods every morning as they were not replaced. Internet is atrocious, we used LTE instead. The mandatory additional $30+taxes for business center, fitness center and other amenities is NOT worth it (I checked out the poor facilities). The breakfast was very poor, we ate out instead. With 2 adults & 2 kids in our party the $12 VIP dinner credit was not worth using against a $66 per person buffet. A combination of a very noisy old air con, construction happening on an adjacent building during the week, lively restaurants on the weekend & a fire station on the corner of W48th & 8th made for a less than optimal sleeping environment. Top tip: use the service elevator down the passage to the left. The main elevators are very slow! There are far better hotels in the area.

Best location as it is close to everything or easy to get anywhere. Excellent t for our family of 4

We really enjoyed our stay especially the little kitchenette. Staff was extremely helpful and the hotel is perfectly situated in the theatre district and just 2 metro stops away from the Lincoln Centre. Perfect for the opera fan who don't want to spend to much on accommodation.

Our room was near the service elevator. It had a very small bathroom. The tub had no grab bars and a slippery surface. We could not regulate the heat of the room. I have never been in a hotel room where the guest could not regulate the temperature. We have stayed at the Belvedere in the past and have always had excellent rooms. This was a major disappointment. On a positive note the staff was excellent. The concierge was particularly helpful.