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All properties in Playa del Carmen, Quintana Roo, Mexico

Panama Jack Resorts Playa del Carmen All Inclusive

All-inclusive beachfront property with free water park, near Quinta Avenida

  • Free WiFi
From
ZAR 2,891

Image gallery

  • Pool
  • Pool
  • Beach bar
  • Beach
  • Pool
Pool. Image 1 of 89.
1 / 89Pool
8,4.Very good.
  • This is a great hotel, but not great resort. The main pool is small and crowded until…

    May 23, 2021

  • Playa Del Carmen is beautiful!! The location of the hotel is fantastic!! So many shops &…

    May 23, 2021

See all 810 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Safe
Dining options
Convenient
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 287 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool

Feel at home

  • Children's club
  • Supervised childcare/activities (surcharge)
  • Separate bathtub and shower
  • Television
  • Daily housekeeping
  • Coffee/tea maker

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Family Suite, Oceanfront
  • Junior Suite, Beachfront
  • Suite, 1 Bedroom, Oceanfront
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard
  • Premium Suite, 1 Bedroom, Oceanfront

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Mamitas Beach Club - 3 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Punta Esmeralda Beach - 34 min walk
  • Plaza Las Americas - 42 min walk
  • Playacar Golf Club - 43 min walk
  • Pier Navega - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Size

  • 287 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club
  • Supervised childcare/activities (surcharge)

Food and drink

  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Room service (during limited hours)
  • Free reception

Things to do

  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge desk
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 1999
  • Elevator
  • ATM/banking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Freshen up

  • Separate bathtub and shower

Be entertained

  • LCD TV

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Gran Porto
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real All Inclusive
  • Gran o Resort Spa Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Panama Jack Resorts Playa del Carmen All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Panama Jack Resorts Playa del Carmen All Inclusive.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 6 onsite restaurants. Nearby restaurants include Plank (3-min walk), Imprevist (3-min walk), and Ah Cacao Chocolate Café (3-min walk).
  • Have fun with activities like kayaking, parasailing, and boogie boarding, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Panama Jack Resorts Playa del Carmen All Inclusive also has 4 bars and a sauna, as well as a steam room and beach cabanas.
8,4.Very good.
  • 10,0.Exceptional

    Wonderful, friendly staff! Great stay and lovely location!

    3 night trip, May 14, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Not worth your money

    Panama Jack failed to live up to expectations. You have many options and places to spend your money, dont spend it here.

    Colter, 4 night trip, Apr 25, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Bad rating

    About service is heartless & kick out my friends & kill my time from Tuesday & Friday .

    Elizabeth, 4 night family trip, Apr 13, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    One of the reasons I picked the room type I did was because on hotels.com it indicated a king size bed AND two double beds. When I arrived, it was actually either or, not both. This was very disappointing with two adult size kids. Also, it was labeled as an oceanfront suite. It was not a suite, meaning multiple rooms and it was pool side right next to really loud music and guests all day long and right above where groups of guests gathered late into the night. The service was great, but room location was not desired and the food was average.

    Joy, 7 night family trip, Apr 3, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Cozy Resort

    Very nice and cozy all inclusive resort. Staff was very nice and helpful. COVID safe.

    Sean, 5 night trip, Mar 26, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    A complaint

    Arriving at the hotel at the check in time, we stayed in line for almost an hour to check in because there was only 2 people at the reception desk. My reservation was for an ALL inclusive “Ocean view” suite for 2 people for 918.00, the receptionist has told us that the reservation was for only one. Their WIFI was not working and I couldn’t get my phone to access my emails, she rudely said the ONLY option is to pay an EXTRA $600 or leave!! Asked for the manager on duty, she was not there. After a long day (airports, flying, etc.) I had no other option but to pay. It took another 30 mins to check in without even a simple apology. The “Ocean view” was a “Pool view” right on the first level, so people walking back and forth right in front of our balcony, very loud music and sitting in our balcony was exactly the same as if we are sitting on a long chair on the swimming pool. I went back and I told her that, and if she could move us to the one that I reserved and she refused claiming that it’s the ONLY one available. I asked again for the manager on duty and I was told she was not back yet, so I asked them to have her contact me as soon as she gets back. It was almost night so we left our luggage unpacked and we tried to get into one of the 3 restaurants that told us that are available for dinner, one was closed and the other two told us that we have to wait for at least an hour and see if someone cancels their reservation, so we ate out. 2 hours later, we were back and asked whet

    Yasser, 5 night trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Stayed here for a week with a friend. The location of this resort is excellent, right in the heart of the downtown and extremely close to a fun "mamitas" beach. The food here is some of the best I've had at an all inclusive resort, and the included COVID testing was the icing on a very well priced cake. Highly recommend.

    7 night trip with friends, Mar 10, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Awesome staff, great rooms, as it was all inclusive the breakfast and lunch options were great, dinner options were okay.

    6 night trip with friends, Feb 28, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    I loved my VIP room with private cabana and easy access to the beach. Location is the best.

    6 night family trip, Feb 27, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great place to stay and I would return. Great location close to everything. Right on the beach and lots of shopping right out the front door. It does not have the best beach for hanging out in the water but it is just a short walk to a great beach area. Within walking distance you can get messages on the beach, parasail and about anything else you want to do. Beds were a great happy medium - not to hard or to soft. Rooms were very clean and big. Bella's Italian restaurant is very good. Not impressed with the Mexican or Brazilian restaurants. The breakfast buffet has made to order omelets and a pretty good selection of choices. Over all the food is average. Hamburgers from the pool area were great. Bar service around the pool area was really good. Because of COVID there is no nightly entertainment so after the sun goes down you basically go to your room. They do have a little daytime entertainment at the pool. Overall we had a great time and loved the resort!

    5 night family trip, Feb 21, 2021

    Verified Expedia guest review

See all 810 reviews